Why Join DHCS? The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today! About this Role: Under close supervision and in a learner capacity of the Chief of the Account and Hardware Support Section (AHSS), an IT Manager I, the Student Assistant supports activities related to User Management, IT Asset Management, Client Hardware, and Customer Support for the Department of Health Care Services (DHCS). The Student Assistant is responsible for assisting in the management of user accounts, inventorying and maintaining IT hardware, and providing basic technical support to end-users across multiple locations within the State of California. The incumbent is expected to learn and perform tasks as assigned, gaining experience and technical skills relevant to the IT field. This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating preference under Government Code section 18220 . Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Have questions and/or need assistance? Contact [email protected] , we are here to help walk you through the state hiring process! You will find additional information about the job in the Duty Statement . Working Conditions Please see the Telework Information section below for telework details. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code #: JC-489907 Position #(s): 802-###-####-901 Working Title: Student Assistant Classification: STUDENT ASSISTANT $3,167.00 - $3,480.00 A $3,389.00 - $3,724.00 B $3,623.00 - $3,988.00 C $3,878.00 - $4,268.00 D New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Student Assistant
Department Information DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all. DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity. Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom . The Enterprise Technology Services Program (ETS) is responsible for designing architecting, building and delivering secure innovative solutions and services that drive health care quality and for information technology (IT) strategy formulation, enterprise architecture, enterprise portfolio management, and enterprise governance. ETS delivers customer service by providing a secure, reliable IT environment to support the program and administrative objectives of the Department of Health Care Services (DHCS), the Health and Human Services Agency, Office of Health Information Integrity, and Office of the Patient Advocate. ETS establishes IT policy and standards and ensures compliance with state and federal laws and regulations regarding the use of IT and the safeguarding of electronic information; supports a complex portfolio of program systems.
Special Requirements Simple Application Steps If you are interested in this position, complete the following simple steps:
Review the minimum qualifications (MQ's) of the Student Assistant . See the Minimum Requirements section above. Complete the statement of qualifications and the state application by clicking Apply Now above. See below for detailed application instructions. Submit your application package with all required documents, which include the statement of qualifications - see the Required Application Package Documents section below. Statement of Qualifications Requirement Section Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of the applicant's ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ. The SOQ must be typed in 12-point, Arial font, single-spaced, be no more than two (2) pages in length. 1. Describe your experience troubleshooting hardware, software, and account issues. Provide specific examples of problems you resolved and how you applied your academic learning to support these solutions 2. Explain how you manage multiple assignments and prioritize your work. Provide an example of handling several tasks at once. How did you ensure completion while communicating effectively with technical and non-technical staff? 3. What interests you about working in Information Technology? How can your academic learning and past experience help you succeed in this role? If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ's). Please make note of Education and Experience requirements for the classification. The Classification Specification and MQ's can be found here: Student Assistant (4870) - CalHR
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/5/2025 Who May Apply This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating preference under Government Code section 18220 . Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Health Care Services Mailing Attn: Certification Technician JC-489907 M.S. 1300 P.O. Box 997411 Sacramento , CA 95899-7411 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Health Care Services Drop-Off Certification Section JC 489907 1501 Capitol Avenue, Suite 71.1501 Sacramento , CA 95814 Monday - Friday (excluding holidays) 08:00 AM - 04:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - Please refer to the Special Requirements Section for the Statement of Qualifications instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Interest in developing technical skills in user management, IT asset management, and client hardware support.
- Strong organizational skills with attention to detail and the ability to maintain accurate records.
- Ability to work effectively in a team environment and support senior staff with technical tasks.
- Willingness to learn and adapt to new technologies and processes.
- Basic understanding of IT concepts and eagerness to gain hands-on experience in a professional setting.
- Good communication skills, both written and verbal, with the ability to follow instructions and complete tasks efficiently.
Benefits The DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:
- Continuous and ongoing training
- Diversity, Equity, and Inclusion program activities
- Employee Assistance Program (EAP)
Additionally, as a Student Assistant you will have a flexible schedule and earn paid holiday, vacation, and sick leave (based on qualifying time worked). Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary DHCS 2023-2025 Strategic Plan provides more information about our commitment to organizational excellence to ensure we meet the needs of our workforce and members. We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Nicolle Caughman (916) ###-####
[email protected] Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) ###-####
[email protected] California Relay Service: 1-800-###-#### (TTY), 1-800-###-#### (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Telework Information This position is currently eligible for telework up to three days per week and is required to report in person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS' Telework Program and Government Code sections 14200 - 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee's designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate. The DHCS office location for this position is:1501 Capitol Avenue, Sacramento, CA 95814
Additional Information Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed. Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the Examination(s) or Job Title(s), For Which You Are Applying section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission. All information on the Employment Application (STD 678) must be completed. Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Resumes or other documents may not be substituted for the Employment Application (STD 678). If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at
[email protected] . For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) ###-#### or
[email protected] .
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
