Student Accounts Transition Specialist - George Fox University : Job Details

George Fox University's Student Accounts department is searching for a reliable and inquisitive Student Accounts Transition Specialist who takes great pride in providing a positive student experience.

About the Job:

The role of the Student Accounts Transition Specialist is a highly rewarding and challenging one. It requires a self motivated and driven individual who enjoys managing their tasks and workload without being closely directed. The position includes authority and decision making, compliance, policy recommendations, and relationship building. A student leaving due to financial challenges is heartbreaking and this position largely focuses on finding a pathway forward for a student to continue their degree, whether at GFU or elsewhere. The Student Accounts Transition Specialist is tasked with building relationships and living out the Be Known Promise to a unique subset of our student population.

Job responsibilities include, but are not limited to:

• Diligently communicating with students as they begin and end their journey at GFU.
• Working with former and returning student receivables along with any related payment accountability measures or other operational tasks associated.
• Serving as the student receivables compliance specialist around the legalities and consumer protections associated with past due student account balances(e.g. consumer protections and federal laws).
• Mitigating risk factors prior to a students' departure.
• Assisting the Director of Student Accounts with financial appeals along with serving as the University liaison and conduit with collections agencies to negotiate and recommend settlements.
• Following the student term withdrawal and leave-of-absence processes as well as managing transcript/diploma releases and related appeals.
• Providing the fiscal management of enrollment deposits including oversight of income, policy and reconciliations.
• Query writing and report generation, database audits and analysis, responding to issues, intervening when necessary, updating records, and delegating tasks.
• Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
• By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
• Demonstrated experience working cross culturally with respect, appreciation and humility.
• Other duties as assigned.

A day in the life of this position:

The day-to-day activities for this position ebb and flow with the academic semesters, commencement, and recruiting cycles. The start of each semester is also the end of the prior one, and these months are the busy season for the whole office and certainly for this position. Most days require time spent on financial appeals, analyzing data and accounts, communicating, responding to inquiries, documentation, research, proactively intervening, policy enforcement and operational tasks.

We're looking for candidates who have:

• A Bachelor's degree or the equivalent experience.
• A tenacious desire to help students overcome financial obstacles.
• An authentic desire to treat everyone with kindness and respect while remaining adaptable and able to respond effectively.
• Excellent judgement, decision-making skills, and ability to think outside the box to creatively solve problems.
• Demonstrated curiosity and an inquisitive nature to ask important questions and seek to understand the why behind situations/tasks.
• A strong attention to detail along with the ability to do research, read and understand laws, audit internal compliance and recommend change.
• The innate ability to form relationships, motivate and inspire action.
• A strong sense of professionalism and a positive attitude, with the ability to work well in a team environment and demonstrate excellent interpersonal skills.
• The ability to communicate effectively and professionally through verbal and digital communication methods (in-person, email, phone, text).
• Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.
• A commitment to the University's Theology of Racial and Ethnic Diversity.
• A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
• A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Preference Will be Given to Those Who Have the Following Attributes:

• Experience with consumer protection laws and working with collections agencies.
• A teachable, loyal presence and eagerness to learn new things.

Job information:

• Hours Per Week: 40 hours
• Primary Work Location*: Newberg Campus
• Working Conditions: Physical requirements are those of a normal office environment.
• Supervisor: Director of Student Accounts

George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.

Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.

As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. In seeking to become a more inclusive community, we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community.

What is most appealing about working at George Fox University?

• Faith-friendly: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.
• Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.
• Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.
• Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do.

For your personal well-being we offer:

• A strong Christian vision and mission-led organization with opportunities for your growth and contributions.
• Wonderful Christian peers and a vibrant student population.
• A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by.
• Free Fitness Center membership.
• Free parking.
• Rich employee benefit package.

Application Procedures - kindly apply only through this website

When completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume:

• Letter of Interest
• Curriculum Vitae (CV) or Resume
• Other supporting materials may be requested at a later stage of the review process.

Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.

We invite you to Be Known at Oregon's largest private and nationally recognized Christian University!

**This position is subject to close at any time, regardless of the date on the posting. **Have questions or need assistance with our application process? Contact [email protected]

Equal Employment Opportunity Policy

The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination.

George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills.

In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.