Strategic Operations Manager - Hotels - HireTalent - Staffing & Recruiting Firm : Job Details

As Manager of Hotel Openings & Transitions Americas, you will facilitate the hotel opening process for new construction, conversion hotels, and internal brand to brand changes for all Client brands, as well as the exit process for hotels that transition out of our system. You will act as one of the primary faces of client and foster relationships with owners, management groups and hotel level management to ensure that all required critical tasks are completed and hotels are set up to achieve optimal performance upon joining our systems. You will represent the brand and the openings team as required with internal support teams such as but not limited to, Revenue Management, Architecture, Design and Construction, and eCommerce.

• Requires strong presentation skills as the individual will be required to present in front of large groups which include management company representatives, ownership and hotel staff.
• Facilitates all hotel opening critical & brand recommended task items through the use of the on-line hotel opening roadmap and supporting tools & documents.
• Directs the initialization of new hotels into client Sales Worldwide, Brand Marketing, Global Distribution Management, client Reservations Worldwide, Global Distribution Systems, Online Travel Agencies, and Honors.
• Individual must show flexibility and be able to work in unique situations such as Expedited openings where they must complete all critical opening tasks accurately with a short time frame.
• This individual may be called upon to create impromptu new solutions for new challenges such as lack of support at the hotel level or special requests for technology, service levels, or product anomalies.
• Acts as liaison with Revenue Management Support for all hotels and ensures that once initial hotel is built in GDS, PIM, CRS and on brand website that information is accurate and content is fully enhanced and sellable.
• Position will be required to contribute to team procedures and programs to support opening process improvements and must effectively communicate with all internal and external constituencies.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• Excellent time management & organization skills with the ability to handle 30+ openings at once.
• Excellent presentation skills.
• Excellent written and oral skills.
• Superior project management skills with ability to work independently, keep hotel management team on task, and facilitate collaboration.
• Experience delivering first-rate customer service; ability to manage relationships and interface with all levels of management, including senior management.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: BA/BS Bachelor's Degree
• Minimum Years of Experience: Five (5) years of relevant work experience
• Minimum Years of Experience: Two (2) years of branded hotel experience

Management Experience (type): Managerial

• Minimum Years of Management Experience: Three (3) years of Management experience