Store Manager - H&M : Job Details

Company Description

Job Description

About the Role

As a Store Manager, you'll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales, follow up on results, and create plans to optimize profits.

A Day in the Life

Working at H&M means no two days are ever the same, but typical responsibilities include:

• Managing the total omni customer experience, ensuring visual and commercial standards
• Representing the brand positively during customer interactions
• Establishing and analyzing sales and budget goals, creating optimization plans
• Providing personal customer service and guiding customers through fashion stories
• Promoting our Customer Loyalty App and sustainability initiatives
• Scheduling staff according to sales and business needs
• Ensuring proper routines in fitting rooms and checkout
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance cost-effectively
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Staying updated on fashion trends, styles, competitors, and influencers
• Ensuring team provides product and fashion knowledge to customers
• Understanding local customer base, competition, and fashion trends

Team & Development

• Managing talent and performance, including recruiting, onboarding, and development
• Conducting performance evaluations and succession planning
• Sharing knowledge and skills with the team
• Collaborating with the area and store leadership teams
• Maintaining effective communication and team planning
• Ensuring procedures, routines, security, and legal compliance
• Participating in onboarding and training programs

Retail Operations & Visual Execution

• Maintaining a clean and organized store environment
• Ensuring high-quality visual presentation and garment care
• Managing stock levels and providing input on allocation
• Supporting daily opening and closing routines
• Overseeing the full garment cycle and fitting room routines
• Utilizing in-store tech tools effectively
• Maintaining consistent pricing signs and store information

Qualifications

• Strong leadership skills and responsibility-taking
• Effective team coaching and development abilities
• Relevant leadership experience in retail
• Retail management and operations experience
• Collaborative team player

Why You'll Love Working at H&M

• Diverse and inclusive environment
• Values-driven organization with a rich history
• Access to resource groups and networking
• Encouragement to be authentic at work
• Global career growth opportunities
• Comprehensive benefits including health, wellness, and discounts

Additional Information

Salary range: $62,451.86 - $72,756.41 annually. We are committed to accommodations for applicants with disabilities. For assistance, contact us at

Benefits include staff discounts, health coverage, wellness programs, 401K, and more. Our company values diversity and equitable practices in recruitment. Please note, cover letters are not encouraged to reduce bias.

Company Purpose

At H&M, our purpose is to liberate fashion for the many, inspiring self-expression. We foster an inclusive culture where everyone can thrive and grow.