Status Neutral Case Manager - Hyacinth AIDS Foundation : Job Details

Job Type Full-time Description Under the supervision of the Regional Services Manager, performs assigned duties relating to the implementation and evaluation of community health worker services. Client Services • Engage in outreach activities at various community sites to identify clients in need of case management services. • Assess client needs, prepare appropriate individual service plans and maintain records. Assist clients in implementing the service plan by networking and referral, internally and/or to other community resources. • Conduct referral and linkage activities to housing, food programs and other customer needs. • Develop and maintain database of professional contacts. • Establish, maintain and update client case records using approved agency forms and procedures. ensure confidentiality of all records. • Provide relevant literature to clients and members of the community. • Coordinate with social services and insurance companies or other financial services to ensure ability to pay for care. • Assist with insurance and benefit applications • Advocate for clients who have legal benefit concerns Assist homeless or precariously-housed clients towards more stable housing Reporting / Monitoring • Establish, maintain, and update client case records using approved agency forms and procedures • Ensure confidentiality of all records • Prepare monthly reports in accordance with agency policies and procedures • Maintain and update client information in E-Compass and CAREWare Hyacinth Representation / Advocacy • Attend and participate in staff meetings and supervisory conferences • Maintain working relationships with other community providers • Observe established administrative procedures • Provide written reports and maintain statistics as required • Represent the agency at community events, meetings, and conferences • Adhere to Hyacinth policies and procedures including customers confidentiality provisions Training and Certifications • Attend and participate in staff training opportunities Requirements Preferred Minimum Education:

• Bachelor's degree and one-year previous office experience.
• A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience

• Candidate must have excellent oral presentation and writing skills.
• Expressed commitment to Hyacinth philosophy

• Knowledge of supportive services and community resources.