Salary: $67,996.00 - $132,593.00 Annually Location : Lenoir County, NC Job Type: Permanent Full-Time Job Number: 25-10609 Department: Dept of Health and Human Services Division: Caswell Developmental Center Opening Date: 09/05/2025 Closing Date: 9/19/2025 5:00 PM Eastern Job Class Title: Quality Assurance/ Standards Manager Position Number: 60053313 Section: Caswell Developmental Center Salary Grade: NC21 Description of Work **This is an Anticipated Vacancy** The primary purpose of the Standards Management department is to coordinate and oversee administrative and critical functions of Quality Improvement and Risk Management, Staff Development, Management Investigations and Client Information Services. Job responsibilities include the overall responsibility for the direction and management of the following for the facility:
- Responsible for the certification and survey processes including Health and Sanitation Inspections and recertification and complaint surveys through the ICF IID program.
- Compliance with the Patient Safety Organization including data entry and reporting to DSOHF, as well as the identification of system issues impacting client safety.
- Compliance with regulatory mandates impacting administrative policies /procedures.
- Responsible for oversight of program to ensure compliance with HIPAA and other privacy initiatives with DHHS.
- Liaison for cases involving risk management and safety concerns.
- Special projects as assigned by the Center Director.
Work Hours: Monday - Friday; 8:00a.m. - 5:00p.m.Work Location: Administration Building, Room 114 About the Department of Health and Human Services / Caswell Developmental Center: The NC Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 18,000 employees. In collaboration with its partners, it is responsible for ensuring the health, safety and well-being of all North Carolinians. Caswell Developmental Center, serving as North Carolina's Eastern Region resource center, provides specialized residential, programmatic, and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility. Our team is critical to the mission of the facility. We strive to create an environment in which every team member contributes to the overall success of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity. Please click on the following link to experience how Caring is Contagious at Caswell Developmental Center. Knowledge, Skills and Abilities / Competencies To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they clearly possess all of the following:
- Demonstrated managerial experience with residential/institutional developmental disabilities programs and services, and sound knowledge of ICF/IID regulations and certification processes and governing body mandates.
- Prior record of establishing and maintain successful working relationships with clients, families, advocates, stakeholders, community leaders/members, and external supports such as surveyors/auditors, public safety, etc.
- High degrees of confidentiality, maturity, ethics, and strong negotiation and conflict resolution skills,
- Demonstrated skills in planning, organizing and problem solving and independently prioritizing and organizing time to accomplish work objectives.
- Excellent presentation skills and attention to detail.
- Computer literacy with good working knowledge of computer programs such as Word, Excel, Power Point, etc.
- Possess a high degree of deductive and inductive reasoning abilities and problem sensitivity, excellent analytical skills in the review of data and investigatory information.
- Demonstrated high level of comprehension and written communication skills.
Management Preferences:
- Experience in Risk Management and / or Quality Management/Improvement Services.
- Prefer knowledge and/or experience with a Patient Safety Organization and Patient Safety Management System.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience . If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details. Master's degree in social sciences, business administration, or communications from an appropriately accredited institution and four years of supervisory or consultative experience in human services program to which assigned; or Bachelor's degree in social sciences, business administration, or communications from an appropriately accredited institution and five years of experience in the above; or an equivalent combination of education and experience. Degrees must be from appropriately accredited colleges or universities Supplemental and Contact Information The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy. The DHHS Division of Human Resources (DHR) follows the State Human Resources Employment of Relatives Policy. Applicants who have relatives or people living in the same household, will not be considered for job vacancies in the DHR at those locations. For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your applications, please call the NEOGOV Help Line at 855-###-####. Applicants will be communicated with, via email only, for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at (252) ###-####. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 Where did you learn about DHHS or this opportunity?
- Company or OSHR Website
- Employee Referral
- Professional Association or Industry-specific job board
- Conference / Career Fair
- LinkedIn
- Other Social Media
- Theater Advertisement
- Internet Advertisement
- TV / Radio
- Indeed
- Other General Job Boards
- Google
- Other Search Engines
02 Please give additional detail regarding where you learned of DHHS or this opportunity (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.). Required Question
