Stage 1 - Co-Location Intake Specialist - CSUDH Foundation : Job Details

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

ENROLLMENTS - CO-LOCATION INTAKE SPECIALIST

Location: Los Angeles, CA 90056 - 100% Onsite

What We're Looking For:

Crystal Stairs is looking for an experienced Intake Specialist. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. This vital position maintains cases as well as the certifying and re-certifying of family eligibility. You will certify and authorize care hours, update family information, approve changes, and issue family referrals as needed. You will provide quality customer service for all clients and internal support departments, ensuring the accurate and timely entry of data. You will perform childcare orientations at various county/government Regional Offices and may conduct site visits to various locations. Other key duties include conducting childcare orientations and outreach activities, as well as representing the agency at community events.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Minimum two years of experience in case management or client/vendor management in a human services or child development environment.
• B.A. or B.S. degree from an accredited four-year university or equivalent work experience.
• Strong time management and organizational skills.
• Ability to prioritize work.
• Excellent written and oral communication skills.
• Excellent customer service skills and experience with a diverse client base.
• Ability to handle multiple projects and meet deadlines.
• Ability to apply program guidelines and follow procedures.
• Ability to maintain confidentiality.
• Ability to work independently with minimal supervision; strong attention to detail and ability to multi-task.

Special Requirements:

• Must have up-to-date COVID vaccination.
• Must have valid Driver License.
• Must have auto vehicle with auto insurance.

Total Package of Benefits:

• Medical/Dental/Vision - 95% paid by employer.
• 401k Matching Options.
• Flex Spending.
• Pre-paid Legal Services.
• Sick and Vacation Time.
• Paid Holidays and Winter Break.
• Opportunity for Growth and Development.
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org