Staffing - Customer Service Coordinator II - The Fountain Group Llc : Job Details

Position: Customer Service RepresentativePay: $20–$23/hrDuration: 1 yearLocation: Onsite – Corning, NY

Education: Associate degree requiredExperience: Minimum 2+ years in customer service or corporate environment (strongly preferred)

• Manage domestic and international customer accounts to ensure accurate, timely order processing
• Enter and validate orders using PeopleSoft and SAP systems
• Coordinate logistics for export and offshore orders using Origin Manager
• Create shipping templates, confirm routing, obtain quotes, and manage booking details
• Maintain and develop customer service processes across global locations
• Create/approve ePOs and customer invoices; validate sold-through invoice details
• Ensure compliance with customs regulations for international shipments
• Support global customer service teams and assist with credits, rebates, and RMAs
• Generate RFQs and quotes based on product and pricing knowledge
• Monitor open orders and shipments to meet customer deadlines
• Track deliveries and manage exceptions proactively
• Maintain accurate customer profiles and agreements in internal systems
• Ensure timely and accurate Fiber Data Delivery (FDD) for shipments
• Respond to inquiries within 24 hours regarding orders, FDD, or product information
• Provide product recommendations based on technical knowledge and customer needs
• Collaborate cross-functionally with Planning, Shipping, QA, IT, Finance, Sales, and external partners
• Resolve billing and payment discrepancies with customers
• Support sales team with reports and ad hoc analysis
• Participate in business projects and improvement initiatives as needed

• High attention to detail and accuracy
• Excellent communication (written and verbal)
• Strong organizational and multitasking abilities
• Team-oriented with problem-solving mindset
• Customer-focused with a passion for quality
• Proficient in Microsoft Outlook, Teams, Word, and SharePoint

• Familiarity with PeopleSoft, SAP, and Corning's internal processes
• Experience with Excel and data analysis
• Ability to lead and adapt to change
• Motivated and proactive team player

• Positive, results-driven attitude
• Strong initiative and confidence
• Effective communicator and collaborator