Staffing Coordinator - Pennsylvania Staffing : Job Details

Join our award-winning team at Family Resource Home Care. Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income. Shift available: Tues-Sat or Mon-Thurs, 9:00 AM 5:30 PM CST. This is more than just scheduling, it's about making smart, compassionate decisions in real-time to support our teams and clients alike.

What You'll Do:

• Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours.
• Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.
• Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction.
• Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience.
• Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes.
• Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system.
• Provide Feedback: Relay performance, attendance, and client feedback to branch leadership.
• Support Inbound Calls: Assist customer service when needed to ensure high-quality support.

Are You a Good Fit?

We're looking for someone with:

• At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care.
• A High School Diploma (Associate's Degree preferred).
• Strong analytical and problem-solving skills.
• Exceptional communication and customer service abilities.
• Attention to detail and the ability to manage multiple priorities.
• Technical proficiency with scheduling software and reporting systems.
• Fluent spoken and written English.
• Preferred Experience: Experience in a call center or remote customer support role. Background in home care, healthcare staffing, or caregiving. Strong computer literacy.

What We Offer:

• WFH Opportunity
• Medical, Dental, and Vision insurance options
• 401(k) with 4% employer match
• Company-paid Life and AD&D insurance
• Paid Time Off: 3 weeks PTO accrued in your first year
• 11 Paid Holidays
• Paid training and all equipment provided

Additional Requirements:

• Quiet, distraction-free home workspace
• Willingness to work rotating shifts, including evenings and weekends
• Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania

If you're ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!