Staffing Coordinator - Appalachian Regional Healthcare : Job Details

Reporting to the Director of Central Staffing Operations, the Central Staffing Coordinator will ensure efficient andeffective deployment of staffing resources to patient care units throughout the ARH organization. Requires andutilizes an in-depth knowledge of unit, departmental, and organizational policies to guide appropriate placementof resources. Collaborates with nursing and unit-based leadership as resources are moved fluidly throughout theorganizations. This position also provides support to leadership/operations with tasks including but not limited tostaff scheduling, assisting with New Employee Orientation/onboarding, running and maintaining reports,monitoring payroll, etc. To best support nursing leadership/operations, this position may have regular access toconfidential information as it relates to employee attendance, department budgets, and/or employer to employeerelationships.

Proactively schedules and reassigns staff to ensure the most qualified, cost-efficient staff are matched to thecurrent needs, using the knowledge of hospital, nursing, and Central Staffing Office policies and procedures.

Communicates regularly with unit-based leadership and staffing colleagues in all hospitals to discuss resourcesneeded, opportunities for colleague reassignment, and admission capacity.

Communicates directly with patient care colleagues through a variety of methods for the purpose of increasingthe colleagues' availability and flexibility to meet the needs of the patient care units. Books available colleaguesto open shifts.

Enters accurate scheduling, attendance, and timekeeping information into appropriate scheduling softwarepackages. Runs a variety of reports from different programs to provide an accurate picture of where currentresources are assigned.

Assists in orientation and training of new Central Staffing Coordinators. Recommends appropriate changes instaffing policies as needed to promote efficient and effective assignment of resources.

Reports any identified or unresolved problems to appropriate Central Staffing Office leadership for additionalfollow-up.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner.

Helps identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors toARH. Discusses patient and hospital information only among appropriate personnel in appropriately privateplaces.

Behaves in accordance with the Mission, Vision and Values of ARH.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safetyand that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Works collaboratively with department Clinical Nurse Managers/leaders to arrange orientation of staff, includingsetting up orientation schedules.

Provides exceptional customer service, showing respect in every interaction and building trust; demonstratesadherence to the ARH Culture Statement.

Enters, monitors, and reports departmental data and information as needed or requested.

Takes personal accountability for completing assigned tasks and seeks new opportunities to provide high-qualitywork/service.

Acts as a resource, responds to questions, and provides support to department staff as it relates to payroll, timeoff, policies, procedures, education, and scheduling.

Works as a team player in a diverse workforce and looks for ways to improve interactions with all co-workers,contributing to a welcoming and helpful environment.

Identifies, documents, and provides feedback to management on issues that are observed as having an impacton operations and employees.

• Performs other duties as assigned• Complies with all policies and standards

Education (experience can be substituted for education)

High School Diploma RequiredAssociate's Degree in Business Administration, Healthcare or related field. Preferred

Work Experience (education can be substituted for experience)

1-3 years •One (1) year of experience in an administrative support role or customer service-related field Required1-3 years •Three (3) years of experience in an administrative support role. Preferred

Knowledge, Skills and Abilities

Excellent verbal and written communication skillsAbove average computer skills. Experience with word processing, database, and spreadsheet software programsMust independently recognize and evaluate situations for the level of urgencyExperience in providing a high level of customer serviceStrong emotional intelligence and empathyMust be detail oriented and accurateAbility to multi-task and prioritize tasksDisplays an aptitude and willingness to learn new responsibilitiesFlexible and innovativeDependable and reliable in achieving goals