Sr UX Content Strategist - ByEmployers.com : Job Details

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Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Founded in 1999 and headquartered in Central Ohio, we are a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we are on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost. Thats why we call ourselves Healthcare Warriors.

We are committed to building diverse and inclusive teams more than 2,000 of us and counting. If you're excited about this position, we encourage you to apply even if your experience doesnt match every requirement.

The UX Content Strategist will plan the content strategy for our solutions, including form of delivery, governing the usefulness and usability of content, ultimately driving the intended experience, behaviors, and business goals we set to achieve. The UX Content Strategist will work closely with the product design and delivery teams to bring the vision of the solution to life.

• Collaborate with various teams including UX Design, Content Writing, Experience, Product Management, and Marketing to achieve organizational goals and objectives.
• Audit and assess current content and ecosystems, identifying strengths, weaknesses, gaps, inconsistencies, and opportunities.
• Inform and influence information architecture, site navigation, and user experience for new applications, owning content-driven site narrative and experiences.
• Develop flexible and intelligent content structures and experiences, including mapping keyword-based content structures.
• Use a mix of quantitative and qualitative data to implement strategies that achieve business goals.
• Work collaboratively with Marketing and UX teams to create best practices protocols, content templates, and author content training manuals.
• Create and maintain product taxonomies, metadata frameworks, page-level content types/models, and content migration plans; manage an editorial calendar considering product, channels, and stakeholders.
• Design and implement content creation and governance workflows and documentation.
• All other duties as assigned.

• 5+ years of experience leading content strategy in a professional services environment.
• Exceptional organizational skills, with the ability to bring structured thinking to various tools and templates.
• Understanding of content creation, including best practices and emerging trends.
• Strong understanding of content and design principles and their application in the service-based industry.
• Ability to work on multiple projects simultaneously and prioritize workload.
• Experience with interaction design, user experience principles, information architecture, and digital content ecosystems.
• Experience working with user journeys, personas, and research.
• Passion for storytelling and systems thinking.
• Experience in omni-channel strategic development (preferred).
• Experience in healthcare industry (preferred).
• Commitment to data privacy and working within company ethics and policies.
• Strong technical skills, comfortable with Microsoft Office, Teams, Zoom, and telecommunication tools.
• Trustworthy and capable of handling confidential information.

• Competitive salary and incentives.
• Comprehensive health, vision, and dental coverage, plus additional benefits.
• 401(k) plan with up to 4% employer match.
• Paid Time Off, holidays, parental leave, volunteer days, sabbaticals, and more.
• Tuition reimbursement, certification/education support, leadership development.
• Recognition as a top employer, focus on diversity, philanthropy, sustainability.
• Modern workplace amenities and a casual, inclusive environment.

• Apply internally if you are already a Healthcare Warrior.
• Application process includes phone screens, assessments, interviews, and background checks.
• Quantum Health values diversity and is an equal opportunity employer.
• We maintain a tobacco-free campus.
• Details about compensation will be shared during the interview process.
• Applicants must be authorized to work in the US without sponsorship.
• No unsolicited agency resumes accepted.

For accommodations or to report scams, please refer to the provided links and instructions.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industry: Staffing and Recruiting