Sr UX Content Strategist - ByEmployers.com : Job Details

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Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

About the Company

Founded in 1999 and headquartered in Central Ohio, we are a privately-owned, independent healthcare navigation organization. We believe no one should navigate healthcare costs and complexities alone, and we are on a mission to make healthcare simpler and more effective for our members. Our dedicated, tech-savvy team works to ensure members get the care they need, when they need it, at an affordable cost. We call ourselves Healthcare Warriors.

We are committed to building diverse and inclusive teams, with more than 2,000 employees. If you're excited about this role, we encourage you to apply even if your experience doesn't match every requirement.

About The Role

The UX Content Strategist will plan content strategy for our solutions, including delivery methods, governing content usefulness and usability, and driving desired experiences, behaviors, and business goals. They will work closely with product design and delivery teams to bring the vision to life.

Responsibilities

• Collaborate with UX Design, Content Writing, Experience, Product Management, and Marketing teams to meet organizational goals.
• Audit and assess current content and ecosystems, identifying strengths, weaknesses, gaps, and opportunities.
• Influence information architecture, site navigation, and user experience for new applications.
• Develop flexible content structures and mapping keyword-based content.
• Use data to implement strategies that achieve business goals.
• Create content best practices, templates, and author training manuals.
• Manage product taxonomies, metadata frameworks, content types, and migration plans.
• Design and implement content creation and governance workflows.
• Perform other duties as assigned.

Qualifications

• 5+ years leading content strategy in a professional services environment.
• Exceptional organizational skills and structured thinking.
• Understanding of content creation, best practices, and trends.
• Knowledge of content and design principles applicable to service industries.
• Ability to manage multiple projects and prioritize.
• Experience with interaction design, user experience, information architecture, and digital content ecosystems.
• Experience with user journeys, personas, and research.
• Passion for storytelling and systems thinking.
• Experience in omni-channel strategy and healthcare industry preferred.
• Strong technical skills, proficiency in Microsoft Office, Teams, Zoom, etc.
• Trustworthy with confidential information.

Whats In It For You

• Competitive salary and incentives.
• Comprehensive health, vision, dental, life insurance, and benefits.
• 401(k) with up to 4% employer match.
• PTO, paid holidays, parental leave, volunteer days, and sabbaticals.
• Tuition reimbursement, certifications, training, and leadership development.
• A recognized, diverse, people-first culture with a modern workplace environment.

Additional Information

• Internal applicants can apply via Jobvite.
• Process: Application, phone screen, assessments, interviews, offer, background check.
• Quantum Health values diversity and is an equal opportunity employer.
• We maintain a tobacco-free environment.
• Compensation details are disclosed during the interview process.
• Applicants must be authorized to work in the US without sponsorship.
• We do not accept unsolicited agency resumes.

By submitting your interest, you agree to receive text notifications regarding your application. Message & data rates may apply. See our privacy policy for details.

• Mid-Senior level

• Full-time

• Marketing, Public Relations, and Writing/Editing

• Staffing and Recruiting

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