Sr. Technical Billing Support Engineer - Ingram Micro : Job Details

Responding to complex inbound Billing & Technical service requests over the phone and email per day directly with customers. Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure. Reconciling invoicing to vendor invoice or SAP and making data driven conclusions on resolution. Ability to process credit and debits as needed Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests Create and maintain internal runbooks, FAQs, and technical documentation Lead incident response or participate in on-call rotation for critical issues Identify billing support trends and partner with Product & Engineering on long-term solutions Accurately and efficiently log all issues and status updates in our internal tracking system. Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. Supporting multiple cloud and hardw...Support Engineer, Billing, Technical, Technical Support, Engineer, Customer Experience, Technology