Sr. Technical Account Manager - A2Mac1 : Job Details

Sr. Technical Account Manager

A2Mac1

Job Location : Detroit,MI, USA

Posted on : 2025-08-05T08:23:14Z

Job Description :
  • Build long term relationships with assigned customers and continually engage them with a positive, customer-centric attitude.
  • Analyze customer data to measure customer health and proactively define corrective action plan when needed
  • Manage account escalations and implement corrective action plans.
  • Drive customer outcomes, product adoption and customer experience.
  • Product presentation and Onboarding to services.
  • Feedback to management about the customer visits while supporting sales with technical abilities
  • Prepare customer specification for sales projects.
  • Support Pre and Post sales cycle

Sales support

  • Pre Sale Support
  • Create technical curiosity in line with participants profiles and needs (Sales/Engineer/Purchasing/Development Planning etc.)
  • Perform Technical presentation and platform DEMO
  • Prepare User Start Guide -> Train customers to use products effectively during Test Access period

Post Sales Support

  • Account creation and introduction to utilizing our software
  • Continued education on all A2Mac1 Products
  • Day to day support: Inquiry / Database support / Best Practices / IT requests
  • Monitor and promote the usage
  • Check the usage through credit consumption
  • Contacting customers to discuss usage
  • NPS reporting.
  • Documentation: Create/Update How to videos / PDF / FAQ
  • Learn the key product detail
  • Be a regional liaison for the specialized product: EMS / Costing / Support / Customer Success / B-SAAS / Dynamic Digital Twin
  • Learn the product roadmap and collect customer input, requirements, and feedback on needs in terms of vehicle program, definition, etc.

Requirements

Professional Background

  • Bachelor's degree in Mechanical or Software Engineering
  • Experience in automotive Industry, SaaS markets
  • 5-7 years minimum experience as Customer Services / Customer Success / Sales Support in relevant industries

Skills & Abilities

  • Understanding and knowledge of the technologies related with Company Automotive Products will be a plus.
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving and planning
  • Willing and able to address escalated client issues with speed and urgency
  • Cooperative and team-oriented personality with high motivation
  • Fluent in English
  • Ability to Travel

Benefits

  • Health, Dental, Vision Insurance
  • Life Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Tuition Reimbursement
  • PTO
  • 401(K) Program
  • EAP
Apply Now!

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