Job Location : Philadelphia,PA, USA
Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, both physical and virtual, in a Windows and Unix/AIX environment. Responsible for the installation, maintenance, configuration, and integrity of all new hardware, systems, and infrastructure software. Implements operating system enhancements that will improve the reliability and performance of the system. Recommends upgrades or enhancements that support the technical environment and meet TUHS business needs. Supports hosted client/end user environments such as Citrix. Monitors performance of all systems to ensure availability of data, applications, and computing resources. Provides assistance to project teams with technical issues and provides on-the-job training to junior staff. Provides Tier 3 technical support and 24x7 on-call services for supported environments. Develops and maintains appropriate documentation, including configuration and design documentation as well as maintenance, audit, and change management records. This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.
Education: Bachelor's Degree in Computer Science, Information Systems, or related field Required or Combination of relevant education and experience may be considered in lieu of degree Required
Experience: 5 years experience with IT technical support Required 5 years experience with IT infrastructure support Required 1 year experience working in a healthcare/ hospital environment Preferred
Licenses: Cert Info Sys Security Prof Preferred Microsoft Cert IT Professional Preferred Microsoft Cert Solutions Exp Preferred