Sr. Site Reliability Engineer - DriveCentric : Job Details

Sr. Site Reliability Engineer

DriveCentric

Job Location : all cities,MO, USA

Posted on : 2025-08-15T00:56:42Z

Job Description :

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Are you tired of not being challenged, not having a voice, or having to work with outdated technologies? Do you want to be a direct contributor in a company that is an innovation leader and has the awards to prove it?DriveCentric is the premier customer relationship management (CRM) and AI marketing company that connects automotive dealerships to customers in innovative, award-winning ways.We're seeking a Site Reliability Engineer who focuses on the health of our production system. You will be proactive in developing internal tools, monitoring the system at all levels, anticipating issues, and implementing solutions before they impact users. When production issues - outages, slowness, processing delays, errors, and failures - do occur, you will take ownership to investigate, then solve yourself or escalate to SMEs for quick resolution.Responsibilities:

  • Function as the Protector of Production - proactively identifying and mitigating system risks before they impact customers.
  • Champion three core tenets—prevention through proactive monitoring and shift-left practices, detection via comprehensive alerting systems, and rapid resolution using well-tested playbooks and automation tools.
  • Collaborate with engineering teams to implement robust metrics, monitoring, and alerting to detect issues before users do.
  • Proactively develop proven playbooks and tools for rapid identification and resolution of common failure scenarios.
  • Participate in root cause analysis meetings for production incidents and champion relentless improvement.
  • Reduce turnaround time to identify root cause, fix, verify, and apply solutions for system issues.
  • Track incident data to identify patterns and guide system improvements over time.
  • Design and implement chaos engineering practices to validate system resilience and identify weaknesses proactively.
Requirements:
  • 7+ years of full-stack development experience with at least 2 years focus on production system stability.
  • Demonstrate senior-level expertise in most of the following technologies: AWS, C# .NET, APIs, SQL, Microsoft SQL Server, PostgreSQL, Angular, TypeScript, JavaScript, and HTML.
  • Experience at all levels of the technology stack - infrastructure, database, API, and frontend.
  • Experience analyzing and troubleshooting web application performance issues.
  • A data-driven approach to problem solving and communications.
  • Ability to balance urgency with sound decision making during incidents.
  • Excellent written and verbal communication skills to collaborate effectively with both technical and business stakeholders.
  • A strong sense of ownership and pride in system stability as a competitive advantage.
Pluses:
  • Experience with automated monitoring and alerting systems (e.g., Elastic APM, Kibana, Grafana).
  • Background in implementing observability practices across distributed systems.
  • Hands-on experience with Kafka or similar event-driven architectures.
  • Incident management platform experience (e.g., PagerDuty, Opsgenie, Grafana OnCall).
Benefits:
  • Competitive salary + bonus + annual merit increases
  • Health, vision, and dental insurance (eligible on day 1)
  • 401K with matching up to 4% (eligible after 90 days)
  • 9 company holidays + 15 FTO days in first year
  • Pluralsight subscription
  • Professional growth opportunities
Equal Opportunity Statement:DriveCentric is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. All qualified applicants are encouraged to apply

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionEngineering and Information Technology
  • IndustriesSoftware Development

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