Sr. Operator - NOC - Altice USA : Job Details

Location: Bethpage, NY, US, 11714

Brand: Optimum

Under supervision of NOC Level 3 Network Supervisors or NOC Level 3 Network Managers, the NOC Senior Operator will perform advanced support of network infrastructure. This individual will provide advanced level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will also work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues.

This individual will perform advanced-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regard to iO, VoD, OOL, VoIP, Wi-Fi and other Optimum product offerings. The NOC Senior Operator will execute processes and procedures as outlined by NOC management and where fit, and will make suggestions as to updates to these procedures.

• Perform advanced network support including conducting daily administrative duties, supporting maintenances, perform monitoring, troubleshooting and break-fix of all network infrastructure.
• React quickly, efficiently and effectively to alarms received for supported infrastructure.
• Regularly, perform troubleshooting and initial triage and/or break-fix of issues with the potential of impacting more than 20,000 subscribers at any given time.
• Document system problems, escalate and take appropriate actions according to departmental procedures.
• Work closely with the Technical Support Group, NOC Level 2 & 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP, COMM Desk) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
• Participate in special projects and perform other duties as assigned.
• Operating metric(s): Address network issues quickly, efficiently and effectively while working towards preventing recurrences. Self development in line with the demands of the department. Follow the process and contribution to process improvement.

• BS/BA in Engineering, Computer Science, Data Communications or equivalent work experience required.
• 3+ years network and UNIX system administration required.
• CCNA a plus.
• Cable / MSO experience a plus.
• Strong organizational skills.
• Ability to manage multiple concurrent activities.
• Excellent communications skills.
• Ability to interact with senior staff and with technical/engineering personnel.
• Knowledge in TCP/IP, OSPF, RIP, ACLs, Routing, DHCP, IP Subnetting.
• Cisco CLI and applicable management interfaces.
• Advanced knowledge in broadband concepts as it relates to Digital RF Modulations as well as their applications.
• Knowledge of DOCSIS a plus.
• Ability to understand technical system interrelationships and quickly assess impact of subsystem performance on overall system.
• Ability to work an extended and flexible work schedule is required.