Sr. Market Research Manager, Customer Trust Perception - Amazon : Job Details

DescriptionAre you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences?The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience.We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer Research Manager, your primary responsibility will be to establish a new continuous methodology global tracker survey. This is a high-impact project and this new measurement mechanism is critical to successfully achieving our business goals. You will also own the design and execution of deep dive research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research.The right candidate possesses endless curiosity and passion for understanding customer perceptions and behaviors. You have expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You have end-to-end experience conducting robust large scale surveys, as well as strong analytical skills. You have proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making.Key job responsibilitiesDesign and manage the execution of a new continuous global tracker surveyEngage in strategic discussions with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate actionable findingsManage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reportingIdentify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcingConduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experienceDive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovationsCommunicate research findings and recommendations in clear, concise, and compelling ways to all levels of managementInfluence partner teams across the company to take action based on research findingsManage external vendors that we work with for executing research studiesIdentify opportunities to simplify existing research processes and operate more nimblyManage/prioritize research requests from business teamsParticipate in short term and long term strategic planningWe are open to hiring candidates to work out of one of the following locations:New York, NY, USA | Seattle, WA, USABasic Qualifications7+ years of quantitative/qualitative market research experience, including survey design and execution7+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvementsExperience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)Strong proficiency in ExcelExperience programming in QualtricsStrong oral and written communication skillsDemonstrated ability to work independently and autonomouslyProven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scaleStrategic thinker with the ability to see/understand the big pictureDetail orientedPreferred QualificationsMBA or Master s degree6+ years of experience in program management, project management, roadmap planning, building processesStrong proficiency programming in QualtricsExperience launching and developing new business programsExperience working with global cross-functional teamsSQL experienceExperience using data visualization toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.