Sr. Manager Digital Product - CVS Health : Job Details

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Manager, Digital Product is responsible for leading product development teams focused on enhancing the MyActiveHealth platform that impacts 17M lives. This role requires expertise in digital product management, public health, and behavior change strategies. The individual will drive the product vision, manage stakeholder relationships, and collaborate with business units to execute strategic initiatives that improve population health outcomes through technology-enabled behavior change and engagement.

A key focus of this role is the end-to-end management of the rewards experience within the MyActiveHealth platform. This includes designing and implementing incentive structures that motivate users to engage in healthy behaviors, track their progress, and achieve wellness goals. The role will oversee the development of personalized rewards programs that resonate with diverse user demographics, ensuring that incentives are not only appealing but also aligned with the overall health objectives of our members.

With a strong focus on creative problem-solving and reducing user friction, the Product Manager is committed to identifying and eliminating pain points for members, delivering a seamless and rewarding experience. By addressing barriers to engagement, this role directly influences fiscal outcomes for both members and the organization, ensuring that features are designed to minimize complexity and maximize value.

Additionally, this position involves reporting on the effectiveness of these incentive programs to our customers, providing insights into user engagement, behavior change outcomes, and overall program success. The Product Manager will work closely with analytics teams to gather and interpret data, translating findings into actionable recommendations for continuous improvement of the rewards experience. By fostering a culture of engagement and motivation, this role will play a critical part in driving user satisfaction and health outcomes, ultimately contributing to the success of the MyActiveHealth platform as a leading benefit-based health and wellness solution.

PRIMARY DUTIES AND RESPONSIBILITIES | (Responsibilities% Time):

Product Vision, Strategy, and Roadmaps | (10%):

• Define and communicate the product vision, strategy, and roadmap in collaboration with cross-functional teams.
• Partner with product leadership, customer experience, and design to ensure customer perspectives are integrated into features and experiences.
• Align roadmaps with broader product objectives and provide recommendations to leadership based on priorities.
• Establish team objectives and key results (OKRs) and develop measurement plans to evaluate progress towards outcomes.

Backlog Ownership, Work Definition, and Prioritization | (45%):

• Build, prioritize, and maintain the Team Backlog to ensure clarity and delivery of business value, product health, and customer satisfaction.
• Ensure all backlog items and dependencies are accurately entered and maintained in the work management tool.
• Write well-defined user stories with thorough acceptance criteria and lead refinement sessions to ensure quality.
• Support testing, deployment, and post-release activities, optimizing team collaboration and alignment across epics.
• Take ownership of defect resolution, ensuring that issues are tracked, prioritized, and addressed in a timely manner to maintain product integrity.

Outcome-Focused Trend Monitoring and Product Performance | (20%):

• Utilize performance data to identify issues and develop insights regarding product health, focusing on key outcomes such as user engagement, behavior change, and overall program effectiveness.
• Track team metrics that contribute to product OKRs, ensuring that insights are actionable and aligned with business objectives.
• Regularly report on the impact of incentive programs, translating data into strategic recommendations for continuous improvement.

Cross-Functional Teaming and Stakeholder Management | (20%):

• Collaborate closely with engineering, design, operations, and other team members using agile practices.
• Lead product demos and presentations to stakeholders, serving as the primary contact for feature delivery.
• Ensure alignment with broader initiatives by working directly with other Product Management roles.

Grow and Develop the Team | (5%):

• Foster a positive team culture by coaching and setting expectations for team members.
• Provide actionable feedback and invest time in the development of junior team members.

EDUCATION:

• Required: Bachelor's degree in Business, Technology, Public Health, or related field or equivalent work experience.
• Master's degree or equivalent experience is preferred.
• Other Certificates or Licenses: Certified Product Manager (CPM) or Certified Scrum Product Owner (CSPO) is preferred.

PRIOR WORK EXPERIENCE:

• 7+ years of experience in Product Management, Business Analysis, Project Management, or related field is preferred.
• Previous experience in agile product development and public health initiatives is preferred.

REQUIRED SKILLS:

• Education & Experience:

  • Bachelor's Degree in Business, Technology, Public Health, or related field.
  • 7+ years of experience in software product management, with a proven track record in building large-scale consumer-facing products or high accomplishments if candidate has lesser experience

• Preferred Skills:

  • Experience working with software development teams in an agile environment.
  • Strong negotiation, organizational, management, analytical, and interpersonal skills.
  • Data-driven decision-making and quantitative analysis capabilities. Master's degree or equivalent experience preferred.
  • Other Certificates or Licenses: Certified Product Manager (CPM) or Certified Scrum Product Owner (CSPO).

• Personal Attributes:

  • Strong critical thinker who makes balanced, insightful decisions.
  • They should display confident decision-making while considering not only their product component or experience, but also the broader impact on the business ·
  • Prioritizes work with an appropriate sense of urgency based on deadlines and overarching team goals ·
  • Fact-based problem solver with the ability to proactively identify and address potential issues, evaluate alternative courses of action, and make sound management decisions ·
  • Works collaboratively to establish strong working relationships across the senior management team, business units, as well as with external advisors and constituents ·
  • Self-starter; comfortable jumping in as needed to support the team ·
  • Creates a safe environment for everyone to bring their whole selves to work every day ·
  • Effective at sharing information by tailoring communication style based on audience ·
  • Able to make and communicate how their product aligns to portfolio strategy ·
  • Able to coach and mentor junior team members

This role is pivotal in driving the MyActiveHealth platform's success, ensuring that our digital health solutions effectively engage users and promote positive behavior change through a compelling rewards experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.