Sr. Implementation Consultant, Clinical Dallas, TX, United States and 1 (Hybrid) Posted on 03/0[...] - Hearst Communications : Job Details

Homecare Homebase is searching for a Senior Implementation Consultant, Clinical who will act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase's home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.

• Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology.
• Guiding customers toward established best practices.
• Assisting in making customizations to clinical content (i.e. visit types, pathways, and assessments) to ensure the environment is ready for testing and training.
• Supporting clients and internal team members throughout onsite and remote Deployment.
• Communicating effectively and understanding the customer's needs, goals, and strategies, as well as translating those needs into initiatives and solutions.
• Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
• Independently researching customer inquiries and determining sources of issues.
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution.
• Providing accurate and holistic feedback on team members' performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
• Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values.

What We're Looking For

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Senior Implementation Consultant, Clinical, supports this mission by providing excellent customer service, recommending best practices for clinical operations setup, and supporting our clients with the efforts to successfully manage the change associated with the Homecare Homebase deployment.

We are looking for a talented, passionate individual that can show us:

• The skills to provide quality education to customers on the appropriate, best-practice use of all products within the clinical/operational aspects of the Homecare Homebase suite.
• Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts.
• The ability to communicate deployment risks with both internal and customer project teams efficiently and concisely.
• The ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving.
• The ability to prioritize workload and delegate assignments as necessary.
• A passion for customer service that ensures the needs of the customers are met throughout their implementation.
• The ability to collaborate for the development and professional growth of junior staff through education, coaching, and mentorship.
• The ability to function with minimal supervision without affecting the quality of their work.
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals.
• The ability to travel and/or support up to 50% in service of our clients across the country.

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.

As part of its continued efforts to maintain a safe workplace for employees, HCHB requires that new hires in the Sr. Implementation Consultant job who receive a written offer of employment on or after February 1, 2022 be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law, unless a reasonable accommodation has been granted in accordance with applicable legal requirements.

• Job Identification 2021413
• Job Category Commercial Product Development
• Posting Date 03/08/2024, 09:21 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations 6688 North Central Expressway, Dallas, TX, 75206, US (Hybrid)