Sr. Director Product - Customer Experience (remote) - Claritev - MultiPlan : Job Details

Are you a visionary product leader ready to redefine how patients and providers engage with healthcare technology? We are seeking a strategic, customer-centric, and results-driven Senior Director of Product to lead the vision, strategy, and execution for our customer experience portals. This role will be instrumental in shaping how our customers engage with our digital ecosystem from self-service to personalized journeys ensuring every interaction is intuitive, seamless, and value-driven. Key Areas of Responsibility Build, mentor, and scale a high-performing team of Product Managers and Product Owners focused on delivering exceptional digital experiences. Define and drive a bold, customer-first product strategy that aligns with business goals. Establish and monitor KPIs that reflect customer satisfaction, product adoption, and platform performance. Continuously evolve the portal suite to stay ahead of customer expectations and market trends, leveraging both organic innovation and s...Customer Experience, Director, Product Development, Experience, Product, Remote, Technology, Insurance