Sr. Director of Client Operations - Medicalbrain : Job Details

Health Precision, Inc.New York, NY, USARemoteEmployment Type: Full-Time

Benefits Offered: Dental, Medical, Paid Time Off, Vision

Why Work Here? Leading provider of AI solutions in healthcare.

Sr. Director of Client Operations

New York City, USA (Company Headquarters); travel to client sites required 70 – 80% of the time.

Medical Brain's clients include health systems, hospitals, and physician practices. The Sr. Director of Client Operations is a clinical-focused position that owns, maintains, and manages the relationships with the company's clients, which includes:

• Overseeing our team of Account Executives based around the US
• Meeting with clients on a regular basis (weekly/monthly), including in-person visits to manage client relationships
• Organizing and managing project plans for the deployment of the Medical Brain at clients' sites
• Leading deployment activities such as workflow meetings, orientations, and Go Lives
• Enhancing clients' use of the Medical Brain by:
  • Reviewing actual clinical cases
  • Tracking and reporting KPIs/metrics
  • Reviewing and refreshing clients' knowledge of existing/new capabilities of the Medical Brain
• Periodically meeting with clients to review KPIs, new features and enhancements needed, and addressing issues and resolutions

• Bachelor's degree or higher from an accredited US university
• Licensed Registered Nurse (or equivalent training/experience) from an accredited medical school (licensing in the US is not a prerequisite)
• Proficiency and deep understanding of various clinical or administrative software, such as EHRs, PMs, LIS, or CDS platforms at a hospital, physician practice, or equivalent
• 10+ years of experience in clinical practice as a nurse at a hospital, physician practice, or equivalent
• 10+ years of engagement in clinical or administrative software deployment projects
• 10+ years of experience in project coordination of clinical or administrative software deployment projects, including coordination with technology teams
• 10+ years of experience in training/orienting physicians, other clinicians, and staff in the use of relevant software
• Deep understanding of relevant clinical cases and KPIs, their management and tracking
• Proficiency in preparing and presenting periodic reports based on clinical cases and KPIs
• Ability to engage with a wide range of client stakeholders such as physicians/nurses, practice/hospital management, and administrative staff
• Proficiency in MS Excel and MS Word
• Knowledge of CMS programs such as Remote Physiologic Monitoring, Chronic Care Management, Transition of Care, etc.

Compensation: Base salary commensurate with experience, benefits, and perks.

Start Date: September 2024

Additional Notes: Must be a US Citizen or Permanent Resident with proper authorization(s) to work in the United States.

healthPrecision, Inc. is the leading provider of advanced decision support solutions to the global healthcare industry. We create innovative, intelligent, and integrated software to streamline critical functions in healthcare. Our solution - The Medical Brain is a patient-centered platform that connects the patient's entire healthcare ecosystem for seamless coordination of care, early detection, and facilitation of care management. The Medical Brain intelligently and continuously evaluates data from all sources to form an intelligent clinical picture that identifies issues in real-time and alerts patients and providers for rapid action. We are dedicated to helping clinicians, patients, and caregivers make better healthcare decisions.

healthPrecision offers great career opportunities that provide an exciting, fast-paced work environment and advancement opportunities. We have brought together a multifaceted team of leading experts in clinical practice, healthcare delivery, decision support, machine learning, data science, workflow, quality and compliance, behavioral sciences, and patient engagement to create the Medical Brain.

healthPrecision, Inc. is an equal opportunity employer and hires candidates regardless of age, gender, race, religion, or sexual orientation.