Sr CS System End User Support Analyst - PPL Corporation : Job Details

Serves as subject matter expert for customer service systems (e.g., CCS, TOE, and ancillary systems) processes, and transactions. Analyzes system and process incidents to assist in determining user error, process inconsistencies or referral to Information Technology for code modifications. Acts as the subject matter expert for identified functional areas. Functionally directs on-line support with limited training responsibilities. Updates training programs, documentation, and interim notifications of process changes (i.e., training updates). Demonstrates mastery of skills and extensive subject matter knowledge in carrying out assignments associated with the development, evaluation, and modification of discipline-related process improvements and system function. Assists in development and delivery of training programs as appropriate with guidance from management. #LG&EKU #INDLGE Responsibilities - Proactively manage CS employee (CCS, trouble order entry, etc). and customer systems (e.g....Support Analyst, Support, Customer Experience, Analyst, Customer Service, Systems, Technology