Sr Bill Clk/Pat Acct Rep Hlth - University of Michigan - Ann Arbor : Job Details

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Under general supervision, this remote workplace position is primarily responsible for researching and resolving credit balances, coordinating MSupport activities and completing timely key MiChart account updates. Accounts Receivable staff provides seamless service to internal and external customers, while collaborating with various Michigan Medicine departments, specialty clinics, hospitals, and health centers.

• Review, research, and resolve credit balance accounts
• Maintain and handle credit balance work queues at manageable levels
• Escalate credit balance backlog issues to supervision as necessary
• Research patient accounts for accuracy of charges, insurance billing, reimbursement, payment posting, and demographic and insurance registration data
• Approve and distribute patient refunds as needed
• Ensure all updates/corrections are completed and documented
• Perform detailed computer functions to update demographic and insurance information in UMHS billing systems
• Process single case agreements and package price cases
• Process Ad Hoc assignments as necessary to support Patient Customer Service operations
• Recommend patient satisfaction enhancements, cost saving opportunities, and process improvements
• Handle assigned credit balance and account work queues
• Coordinate deceased patient processes and estate handling
• Perform proactive patient outreach for self-pay balances of lower complexity (COB, Deductibles, etc). Contact patients with higher balances who are approaching collections.
• Review and resolve Guarantor mismatches. Determine if/when Guarantor merges are needed
• Screen patients for MSupport and mail applications as appropriate
• Review patients for MSupport eligibility. Work closely with patients to collect all required documentation. Make final determinations for eligibility
• Respond to attorney and subpoena requests for detailed billing information

• High School diploma or an equivalent combination of education and experience, supplemented by college courses in business is necessary
• Ability to relate well and communicate effectively with customers, co-workers and management. This includes professional-level oral, written, and listening skills
• General math and accounting skills
• Two (2) years of customer service and/or billing experience with a history of good work habits and attendance

• Bachelor's degree in a related field
• Ability to understand and resolve complex patient billing issues
• Knowledge of billing systems
• Knowledge of medical terminology and coding including CPT, ICD-9/10

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

The University of Michigan is an equal employment opportunity employer.