Sr Analyst Accounts Receivable - Fanatics : Job Details

Responsibilities:

• Independently manage portfolio of business-to-business customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues.
• Ability to problem-solve and be persistent in bringing issues to conclusion independently with minimal Lead oversight.
• Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service.
• Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues preventing payments from being issued.
• Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments.
• Work with external customers to establish payment plans to resolve aged outstanding items.
• Coordinate with Sales, Customer Service, and Management to accelerate the collection process.
• Negotiate customer disputes to resolution and document root causes of payment issues.
• Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution.
• Weekly reconciliation of accounts.
• Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to ensure no further exposure is at risk.
• Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts.
• Maintain clear documentation of all communication with customers and internal departments.
• Participate in mentoring AR Collections Analyst.
• Ability to handle more complex and/or detailed customer issues.
• Accountable for reducing delinquency in assigned portfolio.
• Must be a team player with a positive attitude.
• Perform other assigned duties in support of the Invoice-to-Cash (ITC) department.

Requirements:

• Bachelor's degree in Accounting, Finance, Economics, or a related field preferred, with 3+ years of high-volume AR/account management experience.
• Comfortable communicating directly with customers via phone and email.
• Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution.
• Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools.
• Hybrid schedule: In-office Tuesday through Thursday (Tampa); remote work on Monday and Friday.
• Clear and effective communication skills with customers and all levels of management.
• Strong analytical skills with the ability to make sound decisions.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.