Job Location : Santa Rosa,CA, USA
DURATION: Full-Time Permanent
BASIC FUNCTION:Under the direction of the Environment and Technical Deployment Manager, the Enterprise DBA is responsible for providing operational database services to the organization. Some of the primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents, reviewing service related reports (e.g. database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with IT Enterprise engineers to come up with strategic solutions to recurring problems.
This role requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with any SLAs, establishing and maintaining communication with the project team to keep them updated with status of their requests, initiating and performing changes on development / production systems and proactively escalating any issues that cannot be resolved within the established timeframes.
ESSENTIAL DUTIES:
LEVELS OF SUPERVISION EXERCISED AND RECEIVED:No supervisory responsibility delegated. Reports to Environment and Technical Deployment Manager.
QualificationsTYPICAL EDUCATION AND EXPERIENCE:
JOB REQUIREMENTS:Must have the ability to perform basic office tasks and sit at a desk for an extended period of time. Job requires extensive use of computers and phones. While performing the job, the employee is required to sit, crouch, kneel, crawl, reach and have the ability to lift up to 40 pounds. Ability to work with typical hardware and cabling practices required. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job. Must be able to interact effectively with people at all levels of company. Work during established business hours and may require occasional weekend and/or evening work.
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