Specialty Services Scheduler - STERIS Corporation : Job Details

The Specialty Services Scheduler (SSS) manages the Specialty Service Technicians calendars to provide an excellent Customer experience. The SSS will work with Customers to identify the availability for the services to be performed. They will also determine technicians availability and assign schedules accordingly. A scheduler will interact with the Customer directly to address any emergency concerns or changes in schedules that arise. The SSS will also handle incoming and outgoing phone calls daily while managing reporting. This position is a hybrid schedule - the team meets in the office in Mentor OH on Wednesday and Thursday. What You'll Do as a Specialty Services Scheduler Prioritize time sensitive specialty service calls. Manage contractual obligations along with one-time service requests. Understand priorities and shifting schedules due to business and Customer needs. Coordinate and schedule Customers with appropriate technicians. Monitor technicians schedules and assign approp...Scheduler, Customer Experience, Service, Microsoft, Healthcare, Monitor Technician, Manufacturing, Retail