Specialist I, Ecommerce - Pilot : Job Details

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The eCommerce Specialist plays a crucial role in enhancing and optimizing customer journeys across our eCommerce platforms and third-party digital partners. This position provides a unique opportunity to influence enterprise initiatives, streamline operational initiatives, and accelerate our digital presence. You will be responsible for reporting key performance indicators (KPIs), offering insights to drive optimal performance, and supporting strategic projects, platform launches, and operational improvements.

Duties & Responsibilities

• Optimize customer journeys across eCommerce platforms, including DoorDash, Uber Eats, Pilot OLO, and the Pilot mobile ordering system

• Assist in third-party digital platform (3PD) launches

• Provide weekly reporting on 3PD performance, analyzing KPIs and insights to drive business growth

• Support training initiatives, execution processes, and site management

• Perform data analysis to identify opportunities for enhancing performance and scalability via guest feedback

• Develop consumer insights programs to refine strategies

• Oversee menu management and pricing implementation

• Contribute to the growth strategy for Pilot Mobile Ordering

Qualifications

• Strong working knowledge of 3PD systems and their applications

• Proficiency in data analysis, reporting, and insights generation

• Exceptional communication and problem-solving skills

• Passionate about eCommerce, digital commercialization, and driving sales growth

• Highly organized, adaptable, and capable of multitasking in a dynamic environment

• Previous experience in food service or retail (quick service, fast casual, or casual dining preferred)

• Ability to collaborate effectively within teams and cross-functional departments

• Bachelor's degree and 2-3 years of data analytics experience preferred

• Comfortable with public speaking and compiling presentations

• Experience managing under deadlines that required the organizing of multiple tasks, collaboration, and objectives

• Proficiency with Word and Excel is required; proficiency with MS Project and PowerPoint is preferred

• Good decision-making skills, sound judgment, and problem-solving approach

• Ability to take initiative and work with confidence

Additional Information

This position is on-site Monday-Friday 8-5