Specialist, Customer Operations - Analog Devices : Job Details

The Customer Account Specialist (CAS) partners with the Sales Team on ADI's most strategic accounts to provide White Glove Service to our Global Customers. The CAS will proactively manage all aspects of assigned customer's demand stream with ADI. This includes sales support, customer interface, pricing and contracts, sales forecasting, supply and demand optimization, and project management. The CAS will also work with Planning, Manufacturing, Business Units, and the Global Supply Partners to communicate requirements and expectations for assigned accounts. This role is fast paced, exciting, and challenging. The perfect candidate will be professional, agile, and able to make an impact out of the gate.

The CAS continually monitors revenue, backlog, forecasts, and performance to plan. This person understands customer programs that drive revenue and ensures all backend systems are aligned to support anticipated demand. The CAS collaborates closely with Customer Service, Planning, and the Sales Team on a day-to-day basis and is a point of escalation for both the internal and external customers. Expectation is this person must be able to work independently without direct supervision driving the goals of his/her accounts on behalf of ADI. The CAS should function as an advisor to the team adding input to help resolve problems and/or achieve goals. The CAS works proactively to be in front of situations and notify appropriate teams ahead of issues as well as providing solutions to problems. The CAS should have excellent presentation skills being able to lead customer meetings via phone, virtually, and in person. The CAS is viewed as a strategic partner with Sales and must represent ADI at the highest level.

The CAS manages all pricing needs of the customers providing quotations, managing pricing contracts, and coordinating worldwide. This includes being a focal point for contract negotiations coordinating with the contract center, providing input, and participating in negotiations. The CAS will also manage Forecasting Revenue, Unit Forecasting (CFIT), Split / DAR Management, MSD/PRT+, Sampling, Demand Monitoring (QlikView / Drop off reports, etc.)

This customer facing position requires excellent personal motivation with a proven ability to work collaboratively in a strong team environment as well as the ability to work independently. The CAS must be multi-task oriented, flexible, positive, and able to adapt effectively to challenging and time sensitive situations.

• Service-oriented individual with a four-year Bachelor's Degree.
• Highly organized and detail-oriented with outstanding follow-through skills, able to think critically and understand the big picture.
• 2-4+ years' experience in a customer-facing role, preferably in Inside Sales or External Sales, Semiconductor industry strongly preferred.
• Previous strategic customer experience will be heavily considered.
• Previous global customer and sales team experience is highly desirable.
• Solid understanding of manufacturing and planning processes and supply chain is critical.
• Must have outstanding written and oral communication skills and presentation skills.
• Proven track record to proactively service business with sense of accountability for positive results.
• Problem solving skills, along with demonstrated outstanding analytical skills and business acumen. The ability to summarize, analyze, and speak to data specifics will be critical.
• Ability to proactively lead groups to speed resolution of customer problems demonstrating speed, agility, and leadership.
• Must have a clear understanding of a customer centric service model.
• Ability to work collaboratively as well as independently.
• Ability to perform with poise under tight deadlines and shifting priorities, as well as ability to understand independently what those priorities should be
• Excellent MS Office skills, especially Excel and PowerBI. Experience with QlikView is a plus.
• Knowledge of SAP and other ADI tools is a plus.

• High discipline, taking ownership, self-motivated with the ability to execute under minimal supervision
• Excellent time management capability
• Strong problem-solving capability
• Exceptional presentation skills
• Adaptive learner and willing to take challenges
• Travel 10%