Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary The primary responsibilities of the SPAR Recovery Shipper are as follows:
- Accurately and efficiently pack and ship return materials
- Restock any used materials
- Assist SPAR returns team by making outbound calls to retail store colleagues for the following two initiatives:
- Initiate the timely return of medication which is no longer needed or those medications which have not been picked by patients
- To request that the store locate and check in High Touch/ High-Cost orders.
Shipping return materials are a critical piece of the return process. They are shipped to retail stores, patients, and doctor offices. This position is essential for the effective management of SPAR orders not picked up. Any outstanding orders pose a risk of creating regulatory and financial losses to the Company. Attendance is an essential function of this position, and you must be able to lift 50 pounds.
Responsibilities: - Prepare shipping labels and return kits for the return of medications
- Restock any used supplies
- Place outbound calls to retail store colleagues to initiate: a) the timely check in of high cost medication to ensure it is available for patient pick up and b) the timely return of medications which have not been picked by patients at a retail store.
- Update data base and timely follow through for monitoring complete transactions
- Communicate and build supportive relationships with store colleagues
Required Qualifications * Excellent Organizational skills and problem solving ability. *Detailed oriented *Excellent communication skills and interpersonal skills *Six months computer skills in a Window based system *Lift up to 50lbs *Communicate effectively both written and verbally
Preferred Qualifications - 6+ months customer service phone experience. - Ability to work in a team environment. - Ability to work independently.
Education High school diploma or equivalent.
Pay Range The typical pay range for this role is: $17.00 - $27.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through
[email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
