Spa Receptionist - Fitness Formula Clubs : Job Details

As a Spa Receptionist at FFC, you'll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You'll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC's core values.

Position: Spa Receptionist

Job Type: Part-time

Location: FFC Park Ridge

Required Shifts: Wednesdays 4-9p, option to fill in Fri-Sun 9:30a-5:30p

Compensation: $15 per hour

Duties and Responsibilities:

• Welcome with Warmth: Greet members by name with a smile, creating a positive first impression
• Maintain a Pristine Space: Keep the spa's front desk, and tanning areas (if applicable) spotless and organized
• Professional Communication: Answer incoming calls and direct them with professionalism and care
• Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling
• Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift
• Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments
• Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
• Respond & Support: Address members' questions and concerns and provide additional support to other departments as needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.