Spa Receptionist - Live! Casino & Hotel : Job Details

Where You'll Make an Impact: Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence. Adheres to the policies of the spa and hotel. Exhibits knowledge about the facility and its amenities to effectively communicate with guests. Submits all paperwork and financial reporting, when applicable, in accordance with Live! Spa and Hotel internal policies. Follows all Standard Operating Procedures that apply to the front desk and guest service. Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests. Enrolls guests in programs, events, or classes as applicable. Actively recommends additional services, enhancements, or home care to each guest. Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable. Greets each and every guest with a...Receptionist, Reservations, Administrative, Hotel