Spa Manager - Arch Amenities Group : Job Details

Ensures the Arch Amenities Group Experience for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/ Values, Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of the facility and Arch Amenities Group. Provides excellent customer service and helps monitor guest feedback through the review of comment cards and other customer care techniques. Uses guest feedback for quality assurance. Hires, coaches, and counsels staff ensuring all policies and standards are attained. Ensures all certifications are valid and posted as necessary. Monitors staff payroll and ensure staff attendance is accurate. Creates the therapist staff schedules to ensure adequate coverage within budget requirements. Develops training schedules and meeting agendas, conducts departmental meetings, and ensures strong communication between therapists and support staff. The Spa Manager will ensu...Manager, Equipment Maintenance, Operations, Microsoft, Customer Service, Management, Instructor, Staff