South Hills Country Club General Manager/COO - KOPPLIN KUEBLER & WALLACE : Job Details
South Hills Country Club General Manager/COO
KOPPLIN KUEBLER & WALLACEJob Location : Pittsburgh,PA, USA
Posted on :
2025-09-02T07:30:49Z
Job Description :
GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE: SOUTH HILLS COUNTRY CLUB PITTSBURGH, PATHE GENERAL MANAGER/CHIEF OPERATING OFFICER OPPORTUNITY AT SOUTH HILLS COUNTRY CLUB South Hills Country Club is a member-owned, full-service, family-focused private club in Pittsburgh, PA. The club is seeking a positive, energetic, and highly capable professional who has strong leadership experience at a verifiably well-run and well-regarded club. The future General Manager/Chief Operating Officer must demonstrate team-building skills and financial literacy and possess proven best-practice skills in club leadership. Having an intuitive strength in building consensus, setting clear goals and objectives, and executing effectively to these well-defined targets, and doing so with a strong and natural mentorship style are required. Visibility, member engagement, and authentic enjoyment of building member relationships are critical, as is having the ability to positively guide the Board and Committees as well as the staff in a professional, respectful, and diplomatic manner. Click here to view a brief video about this opportunity. SOUTH HILLS COUNTRY CLUB Established in 1920, South Hills Country Club (SHCC) is located in picturesque hills just south of Pittsburgh, PA. The Club offers a stunning golf course, multiple amenities, and a welcoming membership community. Through the years, South Hills Members have made significant capital improvements to the property including a golf course renovation, pool complex and enhanced clubhouse amenities. The Club continues to grow and thrive, offering an outstanding experience to its members and guests. Today, the club boasts a beautiful clubhouse, swimming pool complex, two new Pickleball courts, bocce, fitness, family programming and a robust junior golf program. Dining options for South Hills members include The Tavern On the Tee where members enjoy a see-through fireplace with soft seating in each room, granite bar area, booths for quiet dining, high top tables with a view, French doors that open onto the Terrace Patio, and multiple flat screen HD televisions. The club offers seasonal outdoor dining on The Terrace and The Porch both with beautiful club property views. Members also enjoy a large outdoor fireplace area built in 2020 to commemorate the 100th anniversary of SHCC. The club also offers multiple private event space options for groups of 10-300. SOUTH HILLS COUNTRY CLUB BY THE NUMBERS:
Apply Now!
- 617 Total Members: 252 Transferable, 45 Special Golf, 240 Social, 53 Associate A (spouses), 27 Senior
- Approximately $10M Gross volume
- Approximately $3.73M Annual dues volume
- Approximately $3.7M F&B volume
- $12,500 Initiation fee
- 140 Employees in-season; 50 off-season
- 9 Board members, 3 year terms
- 54 Average age of members
- In partnership with the Board, the GM/COO must lead the development of a multi-year strategic plan/business road map for the current and future success of the Club.
- Must be able to identify issues, needs, goals, opportunities, and objectives to help ensure the perpetuation and continued viability of the Club.
- Must be a courageous thought partner for the Board, recognizing the importance of keeping SHCC at the forefront of club excellence by having a keen understanding of current and future trends, demographics, and legislative, economic, and social issues. S/he should be decisive and set aggressive goals and objectives to ensure the Club's current and future success while maintaining the brand of SHCC.
- Must have sound financial management skills including the ability to oversee the preparation and management of annual operating and multi-year capital budgets supporting the strategic and tactical initiatives and expectations that s/he has established with the Board.
- Is ultimately responsible for ensuring that appropriate safeguards and controls are in place for all of SHCC's primary assets (membership, staff, amenities, etc.), whether for physical safety purposes or the protection and long-term financial success of the Club.
- Ensure that member satisfaction is always the top priority. Provide sincere and visibly engaged leadership and interaction with all facets of the membership and their guests. Be a consistent and positive force behind the creation and continuous enhancement of all aspects of Member Experience at SHCC. Must be visible and available to his/her membership.
- Active participant at Board and Committee meetings, helping to recommend and set policies and strategies to achieve the Club's goals and objectives.
- Must be a servant leader committed to leading by example, supporting, guiding, and developing the staff, maintaining a highly visible management style understanding that the staff is a key asset.
- Recognize, respect, and support the contributions of key managers and staff. Ensure that appropriately skilled and competent departmental managers are in place for all key positions and that each of them does the same in their respective areas of responsibility. Set standards of performance for all departments and hold them accountable for maintaining these standards, most importantly in member service areas.
- Maintain an environment and overall atmosphere for management/staff that promotes and values appropriate and responsible contributions to SHCC's success. Ensure that all staff are focused on positive, professional, supportive relationships amongst themselves and with the membership.
- Will be a primary two-way conduit for information exchange, and must be consistent, positive, and able to engage in this process. S/he must be a true listener who places great importance on personal interactions with all constituencies of SHCC.
- Experience in enhancing communication platforms using contemporary media (website, apps, social media, etc.) is desirable.
- Is the primary verbal and written communicator of important information to members and staff and recognizes that the ability to convey information in an articulate, well-conceived, and well-written manner is of utmost importance.
- Believes in the power of proactive communication (i.e., orienting and culture-setting) of members, staff, and guests to ensure the core values of the Club are recognized, upheld, and achieved.
- Assures excellent food and beverage production and service for all venues.
- Consistently provides superb dining and other food and beverage experiences for the Club members and guests.
- Develops and enhances consistent onboarding and training programs for all food service personnel, working as necessary with the managers directly responsible for those operations; has a passion and aptitude for teaching and training.
- Establishes and consistently enhances quantity and quality operating standards for personnel in areas of responsibility, and consistently evaluates their knowledge, understanding, and execution to these standards.
- Clearly understands the financial metrics for the successful attainment of goals and objectives in F&B operations and consistently reviews these goals with direct reports to ensure understanding and 'buy-in' from those contributing to their attainment.
- A minimum of 5-7 years of progressive leadership/management experience having a consistently upward tracking leadership experience in a contemporary business model club or similar hospitality operation known for high service standards. The club prefers a current GM/COO but will consider rising stars with the necessary potential, who are currently in exceptional club environments as an Assistant General Manager/Chief Operating Officer, Club Manager, or having similar responsibilities.
- Strong management skills with verifiable strengths in team growth and development, financial performance, diverse recreational amenity management, quality food & beverage programming, exceptional member/guest service programming, strategic planning, renovations, and project management.
- The ability to consistently define and achieve goals and objectives.
- Proven and verifiable leadership qualities with demonstrated ability to direct, coordinate, and control all facets of a full-service country club with a $10M operating budget.
- A network of professionals in a wide range of functional skills and disciplines within the hospitality industry that might benefit SHCC.
- A Team Builder. A person who embodies the persona of ultimate coach, motivator, and builder of leaders, bringing out the best in others by setting clear goals and expectations, providing consistent feedback and support, and treating others with respect and professionalism.
- A confident, diplomatic, and competent professional who is a take-charge person who recognizes the importance of accountability. A creative problem solver who commands respect through professional interactions and integrity.
- Possesses strong organizational skills and an obsession with details necessary to achieve high levels of quality, satisfaction, and outstanding member experiences.
- A charismatic individual with an operating style that is commensurate with the culture and expectations of a friendly, fun, and supportive membership and team of associates.
- A bachelor's degree from a four-year university or college is highly desirable, preferably in Hospitality Management.
- In lieu of a degree, substantial private club or hospitality experience will be considered.
- Industry certifications preferred but not required; preferred designations are CCM, CCE, CMC, PGA
Similar Jobs (
0)