Solutions Architect - TATA Consultancy Services : Job Details

Job Title:

ServiceNow Solution Architect (HRSD,ITSM)

Must Have Technical/Functional Skills

Experience:

• Typically requires 8-10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules.

• Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules

• Experience with scripting, business rules, UI policies, and other ServiceNow customization features.

• Experience with CMDB/CSDM, Discovery, and Service Mapping.

• Experience with ServiceNow integrations with third-party systems.

• Experience with ITIL principles and best practices.

Experience as a Senior Solution Architect with HRSD/WSD /ITSM

• Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams.

• Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.

• Gathering Business services and associated application services list and details from client team.

• Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.

• Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment

• Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management

• Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.

• Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process

• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc

• Expertise in Custom module implementations.

• Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.

Roles & Responsibilities

ServiceNow Expertise:

Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.

Scripting and Programming:

Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS).

ITIL and Process Knowledge:

Familiarity with ITIL principles and best practices for IT service management.

CMDB and CSDM:

Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).

Integration Experience:

Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers.

Problem Solving and Analytical Skills:

Ability to diagnose issues, identify root causes, and develop effective solutions.

Communication and Collaboration:

Strong communication and interpersonal skills for effective collaboration with various stakeholders.

Technical Documentation:

Ability to prepare clear and concise technical documentation.

Generic Managerial Skills

• Create and execute development plans as appropriate to meet changing needs and requirements.

• Good Communication and presentation skills, Client handling

• Thought leadership – Steer the team towards success by creating a trust environment.

• Good at creating required information for Reporting and Dashboards