Solution Support Analyst - Netsmart Technologies : Job Details

Provide technical support across a broad range of solutions for clients. Responsibilities. Provide technical support on solution application questions from clients regarding the companys software. Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests. Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team. Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate. Qualifications. Required. Bachelor's Degree or equivalent relevant work experience. Preferred. At least 2 years of experience in a customer service environment. Customer service experience in a technical roleHealthcare solution support experience. SQL database and query knowledgeHealthcare clinical workflow ...Support Analyst, Technical Support, Analyst, Support, Solution, Healthcare, Technology