Solution Specialist - Xait : Job Details

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Are you ready to join an innovative SaaS (Software as a Service) company that is reshaping industry standards and creating products that transform how people collaborate? We are looking for an experienced and skilled Solutions Specialist to become part of our creative, dynamic, and hardworking team, where you will have the opportunity to make an immediate impact and showcase your talents.

As a Solutions Specialist, you'll be responsible for crafting visually stunning, high-quality document layouts for our clients. Your designs will ensure that their documents are not just professional, but also impactful and presentation-ready. Your work will play a key role in how our customers present their business to stakeholders, partners, and decision-makers.

This is your chance to tackle real-world challenges faced by businesses across various industries, understand how our cutting-edge software meets those needs, and provide exceptional solutions. We offer comprehensive training to help you become the go-to person at Xait, delivering outstanding service and support to some of the world's largest and most influential clients.

About Us

At Xait, we are committed to fostering a workplace built on integrity, solution-oriented thinking, and collaborative creativity. We are passionate about making a real impact, inspiring fresh ideas, and driving meaningful change. Our core values—Trustworthy, Efficient, Xaiting, and Thought Leader—are at the heart of our culture, shaping everything we do. As a Solutions Specialist, you will embody these values in every interaction and contribution, helping us move forward and make a difference every day.

Principal Duties and Responsibilities

Key responsibilities and day-to-day tasks:

• Layout Template Design & Development: Design, build, and maintain high-quality layout templates for new and existing customers, ensuring optimal visual presentation and functionality within the Xait solution.
• Customer Solutions & Support: Provide expert consultancy, training, and technical support to a global client base for Xait solutions. This includes assisting with pre- and post-sales efforts, troubleshooting issues, and bridging communication between customers and development teams.
• Operational Excellence: Adhere to established service level agreements (SLAs) and standard operating procedures (SOPs) for support and issue resolution. This involves utilizing internal systems (e.g., Zendesk, Jira), contributing to knowledge base articles, and collaborating with internal teams to ensure timely and effective client support.
• Collaboration & Quality Assurance: Partner with Development and Server Operations teams on quality assurance, system support, and new release documentation. Act as a Subject-Matter Expert, participating in cross-functional initiatives to enhance the Xait solution and client experience.
• Documentation & Reporting: Maintain professional documentation of support activities, client feedback, and performance metrics, escalating urgent issues as necessary.
• Graphic Design Expertise: Strong foundation in design theory, typography, and color theory, coupled with advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Technical Acumen: Ability to diagnose and resolve technical issues related to SaaS applications, with a basic understanding of networking, internet, and operating systems (PC/Mac). Familiarity with support tools like Zendesk and Jira is a plus.
• Communication & Training: Excellent communication skills to effectively translate complex technical information for both technical and non-technical audiences, internally and externally. Proven ability to conduct training sessions for individuals and groups, both remotely and on-site.
• Problem-Solving & Collaboration: Demonstrated problem-solving and decision-making abilities, with a keen eye for detail. Capable of working independently and collaboratively within a global, matrixed organization, fostering customer trust and satisfaction.

Qualifications Required:

• A qualification in graphic design, visual communication, or fine arts (Associate's Degree or higher from an accredited institution).
• Minimum of 5 years experience in a customer-facing role in a medium to high volume setting.
• Familiar with standard business documentation requirements.

Qualifications Preferred:

• Bachelor's degree or higher, from an accredited institution of higher education in graphic design, visual communication, or fine arts.
• Certifications like the Adobe Certified Professional (ACP) or certifications in UI/UX design.
• 3 or more years of experience working within a SaaS business environment.
• Some experience working with word processing, co-authoring or collaborative writing SaaS tools.
• Advanced knowledge of Microsoft applications.
• Desktop publishing experience using tools such as InDesign or similar.
• Some experience training SaaS application to end users.
• Some experience working within multi-location and multi-time zone business environments.

What we offer

• A flexible working environment based in our Houston office.
• A supportive, diverse, and growing team committed to your success.
• Opportunities to shape the future of collaborative work on a global scale.
• Competitive insurance and benefits packages.
• One Xait: Whether you work in Houston, Paris, Cheltenham, Pune or Stavanger, you will be part of the Xait family!
• Development: In Xait, we always strive to develop our employees through knowledge sharing and training.
• Innovation: You will be part of a software company helping customers win more business through innovative SaaS solutions!

Why Xait?

At Xait, we are trailblazers in delivering innovative solutions globally. By joining us, you will:

• Shape the Future: Support transformative solutions that empower our clients.
• Work Internationally: Become part of a diverse and innovative global team.
• Grow and Innovate: Advance your professional journey while contributing to meaningful improvements.
• Build a Great Team: Thrive in a collaborative, inclusive, and high-performing culture.

Schedule

• Full-time: 5 working days, with 4 days on-site weekly, unless agreed otherwise.
• Travel may be required on weekends and public holidays, as necessary.

Work Location

• Houston
• Must be eligible to work in the US and have the ability to travel, based on the needs of the company, and to support customers with on-site training and support.

If you're ready to embark on an impactful journey in an innovative SaaS company and make a difference, we can't wait to hear from you! Apply today, and let's change the way the world works—together!

This posting is meant to provide a general overview of the responsibilities, duties, and qualifications required for this position. Nothing in this description limits management's right to assign or reassign duties and responsibilities at any time. Xait, Inc. is an Equal Employment Opportunity Employer.