Solution Customer Success Manager - Ursus : Job Details

Employer Industry: Creative Software SolutionsWhy consider this job opportunity:- Salary up to $54.37/hr- Opportunity for career advancement and growth within the organization- Work remotely from anywhere- Comprehensive benefits package, including Medical, Dental, Vision, Commuter, and 401K with company matching- Chance to drive customer success and deliver measurable business valueWhat to Expect (Job Responsibilities):- Lead Value Realization project work with customers, covering all aspects from planning to delivery and follow-up- Serve as the central point of contact for individual projects, defining measurable engagement plans and ensuring effective communication- Deliver exceptional customer experiences through proactive communication and alignment with customer business goals- Drive adoption of Adobe Experience Manager products and utilize playbooks to enhance customer value- Participate in ongoing initiatives to improve customer success strategies and support program governanceWhat is Required (Qualifications):- Minimum of 10 years of Customer Success experience in Software as a Service or Digital Marketing- Strong communication and interpersonal skills for navigating conflict and fostering partnerships- Proven ability to prioritize, multi-task, and perform under pressure- Exceptional organizational, presentation, and communication skills, both verbal and written- Bachelor's Degree and/or relevant work experienceHow to Stand Out (Preferred Qualifications):- Experience with account planning and customer success plans, including executive meetings and workshops- Existing knowledge of software in digital marketing and/or digital media space, including data platforms and content management- Proven consulting skills and a passion for driving customer success#CreativeSoftware #CustomerSuccess #RemoteWork #CareerGrowth #DigitalMarketingWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.