Solution Architect - Contentful : Job Details

Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.

• Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
• Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
• Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers
• Create prototypes or code examples to facilitate customer onboarding and to support projects
• Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
• Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams
• Support engagement managers on quoting and scoping of SOWs
• Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful.
• Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others

Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.

The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts.

Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference.

• At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company.
• Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures.
• Experience working on digital experiences beyond the web is a plus.
• Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby)
• Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications
• Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field)
• Comfortable working in a fast-paced environment with multiple customer engagements at once
• Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences
• The ability to work both autonomously and with a team to drive customer results.

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

New York Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Salary Range: $133,000 - $160,00[This position is eligible for equity awards in accordance with the terms of Contentful's equity plans.]

#LI-JE1 #LI-Hybrid

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “ Contentful's Candidate Privacy Notice ” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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