Software Support Specialist - Tyler Technologies : Job Details

Provide high-quality phone and email support of Tylers New World Public Safety software applications. Perform extensive troubleshooting of key software and hardware components to closure. Take ownership of technical incidents and coordinate resolution with product development team when necessary. Replication of complex customer issues. Train customers in system operation and software functionality. Qualifications. Bachelors Degree in MIS, CIS or other related Technical field preferred. General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases. Readiness to learn new technologies at lightning speed. Commitment to providing an exceptional experience to our customers. Flexibility to work various shifts to cover our core hours: Monday Friday 8 AM - 9 PM as well as an on-call rotation SQL Experience highly preferred...Support Specialist, Software Support Specialist, Software, Support, Technology, Specialist