Software Support Engineer, New Grad (Remote) - jobright.com : Job Details

Software Support Engineer, New Grad (Remote)

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Job Location : all cities,AK, USA

Posted on : 2025-10-01T14:36:35Z

Job Description :
Software Support Engineer, New Grad (Remote)

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Job Summary:

Canonical, a leading provider of open source software and operating systems, known for Ubuntu, is hiring a Software Support Engineer. The role involves resolving complex customer issues related to Ubuntu and other open source software, maintaining relationships with various teams, and participating in upstream communities.

Responsibilities:

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
  • Maintain close relationships with Canonical's Field, Support, and Product Engineering teams.
  • Participate in upstream communities.
  • Develop bug fixes, backport patches, and collaborate with upstream projects for inclusion.
  • Review code produced by other engineers.
  • Exercise good judgment in technical methods and techniques.
  • Prioritize tasks and manage time effectively.
  • Participate in team discussions to improve processes, tools, and documentation.
  • Maintain clear, technical, and concise communication.
  • Work remotely with up to 10% international travel for meetings, events, and conferences.

    • Qualifications:

    Required:

    • Exceptional academic record.
    • Background in Computer Science, STEM, or similar fields.
    • Experience with Linux and open source software.
    • Experience with at least one of Python, Go, C, or C++ on Linux.
    • Willingness to learn new technologies and troubleshoot complex issues.
    • Willingness to travel up to 4 times a year for internal events.

    Preferred:

    • A passion for technology and collaboration with talented people.
    • Curiosity, flexibility, articulateness, and accountability.
    • Soft skills such as passion, enterprise mindset, thoughtfulness, and self-motivation.
    • Interest or willingness to learn about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, distributed systems.

    Company:

    Canonical, the publisher of Ubuntu, provides trusted open source solutions for enterprises. Founded in 2004, headquartered in London, UK, with 1001-5000 employees. Canonical offers H1B sponsorships and is currently in the Late Stage of hiring.

    Additional Information:
    • Seniority level: Entry level
    • Employment type: Full-time
    • Industry: Software Development

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