Software Implementation Consultant - Operations/Service Management - The Access Group : Job Details

Software Implementation Consultant - Operations/Service Management

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Software Implementation Consultant - Operations/Service Management

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Join to apply for the Software Implementation Consultant - Operations/Service Management role at The Access Group

Love Work. Love Life. Be You.

Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life' have been central to our success and we're looking for people to join us who share our passion for making things better every day.

What are we all about?The Access Group is a leading provider of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. A dynamic and innovative B2B SaaS company, Access is dedicated to delivering software solutions that help our more than 100,000 customers across commercial and non-profit sectors become more productive and efficient.

DescriptionLove Work. Love Life. Be You.Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life' have been central to our success and we're looking for people to join us who share our passion for making things better every day.What are we all about?The Access Group is a leading provider of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. A dynamic and innovative B2B SaaS company, Access is dedicated to delivering software solutions that help our more than 100,000 customers across commercial and non-profit sectors become more productive and efficient.With 20+ years of uninterrupted growth, we are seeking a Software Implementation Consultant to support our growing Americas region in the Construction division. COINS (Construction Industry Solutions) provides end-to-end construction business solutions that add true value. COINS Construction Cloud is an industry leading construction software that enables a construction business to reduce costs, boost quality and help with crucial, time-sensitive decisions throughout the construction life cycle. More than simply a construction ERP, we offer a powerful software solution that enables construction companies, their subcontractors, suppliers and workforce to work better together on site, off site, on the road and in the office.About YouYou enjoy working with clients to deliver value through thoughtful implementation of software solutions—and ideally have a background in Construction Operations or Field Service Management. You're comfortable guiding organizations through complex ERP projects and thrive in a fast-paced, collaborative environment.In this role, you'll work directly with clients to guide the setup and use of COINS ERP, with a focus on Operations and Service Management modules. You'll lead configuration, training, and solution design efforts, serving as a trusted advisor throughout the implementation lifecycle. If you're looking for a role where you can apply industry expertise, work alongside talented peers, and help clients get real value from their ERP investment, we'd love to hear from you.Day To Day, You Will

• Deliver hands-on consulting for COINS Operations and Service Management modules.
• Guide clients through system setup, configuration, and best practices aligned to business goals.
• Lead requirements gathering, solution design, and user training for software implementations.
• Create and deliver high-quality documentation and communications (e.g., site visit reports, configuration specs, training materials).
• Monitor project timelines and flag any issues or risks proactively.
• Mentor and support junior consultants and contribute to team knowledge sharing.
• Participate in internal testing and feedback cycles during the software development lifecycle.
• Collaborate cross-functionally with Product, QA, Support, and other teams to improve outcomes for customers.

RequirementsYour skills and experience will include:Required

• Bachelor's degree and 2+ years of experience in one of the following areas, OR 5+ years without a degree: Software Consulting, Construction Operations (commercial preferred), Field Service/Service Management.
• Strong problem-solving mindset with excellent communication and collaboration skills.
• Ability to explain technical ideas to non-technical audiences.
• Highly organized and self-motivated with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and a drive to learn.

Preferred

• Experience in the construction industry.
• Prior experience with software support, configuration, or implementation.

Preferred Locations: Eastern or Central time zonesCandidates must be authorized to work in the U.S. without employer sponsorship for this opportunity.What does Access offer you?We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.BenefitsIf you join our team, you'll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you'll receive the following benefits and much, much more:

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 401(k) with 5% company match
• Short-term and long-term disability insurance
• Parental leave for birthing and non-birthing parents
• Flexible work environment

Compensation: The anticipated base salary range for this position is $70,000 - $82,000 annually. Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development

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