Social Worker III - Adult Protective Services - County of Mecklenburg, NC : Job Details

FollowYour Calling, Find Your Career!!Please applyby: Wednesday, August 13th, 2025 SalaryRange: $63,080.00to $78,850.00per year. This is an exempt(salaried) position. Pay rates arebased on education, skill, experience level and internal equity. Internalequity considerations include an assessment of the applicant's salary historyand qualifications in comparison to the market rate and requirements for thejob. At MecklenburgCounty, you'll have the chance to build a career as unique as you are withsupport, inclusive culture, and technology to become the best version of you.We're counting on YOUR unique voice and perspective to help Mecklenburg Countybecome even better, too. Join us and build an exceptional experience foryourself, and a better working world for all. TheMecklenburg County Department of Child, Family, & Adult Services strives tostrengthen families and communities through a safety-net of services,collaborations, and hope. Our vision is to define and cultivate anorganizational culture that is more compassionate and understanding toward eachother and our clients. Services For Adults (SFA) is a part of the AdultServices Division of the Mecklenburg County Department of Child, Family, andAdult Services. The division isresponsible for four main program areas: Adult Social Work Services, CommunitySocial Work, the Senior Citizens Nutrition Program, and the MecklenburgTransportation System (MTS). Position Specific Information This position located within the Adult Protective Services unit provides social work services to older adults and adults with disabilities that are referred to the agency. The APS Social Worker II evaluates and assesses the need for protective services for adults that are alleged to be abused, neglected, or exploited. The position requires direct social work intervention with adult clients, contacts with collaterals, interaction with other professionals, and contacts with community resources. Services For Adults seeks a candidate who is comfortable with a rapid pace, legal interventions, crisis situations (i.e. medical and mental health), and in-home / community visits. Candidate must be available to work occasional evenings and weekends and during emergency situations and at the emergency shelters. Essential Functions Assess needs of individuals and families Interview clients, obtain family, social, and medical information; collects supplementary information needed to assist client such as employment records or school reports Determine clients' eligibility for financial assistance and if referrals are appropriate Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes Assist clients in the completion of required paperwork for items that may determine program eligibility, referrals, or provide job assistance, such as job applications Manage records and maintain history records and prepare reports of services provided Refer clients to community resources for services and coordinates benefits and referrals to other agencies Develop and evaluate service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided Help clients work with government agencies to apply for and receive benefits Transport clients to appointments such as medical, job-related or others, if appropriate Manage records and documentation of services provided and participate in team case conferences Act as a liaison with other staff with referrals and transitioning of clients Counsel and consult with individuals or families in a variety of settings including parents, parents, and teachers; addresses behavior arranges for services, and diagnoses problems Address legal issues and evaluates the need for protective services, assists with hearings, and providing testimony to inform custody arrangements Provide, find, or arrange for support services, such as childcare, homemaker service, prenatal care, substance abuse treatment, job training, counseling, parenting classes or behavioral health treatment to prevent more serious problems from developing Place and facilitate appropriate placements for adults commensurate with the level of identified need; evaluates personal characteristics and home conditions May be required to staff shelters in the event of a disaster Minimum Qualifications Experience: Bachelors of Social Work (BSW) from an accredited school of social work and three (3) years of social work experience; or a qualifying internship; or a bachelor's degree in a related field with 15 hours of social work/counseling courses and four (4) years of social work experience; or Master's degree from an accredited school of social work (MSW); or a master's degree in a related field with three (3) years of social work experience. Education: Please see experience. Combination of relevant education and relevant experience accepted? No Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Preferred Qualifications Master's in Social Work or related degree preferred. Previous Adult Protective Services experience preferred. Have at least two years of recent experience working directly with adults diagnosed with mental illness and have knowledge of services and resources available in North Carolina for people with mental illness. Have at least two years of recent experience as a social worker working with adults with dementia and have knowledge of services and resources available in North Carolina for person with dementia. Have excellent writing and verbal skills to discuss and present information in various settings including court. Proficient in various computer applications including Microsoft Office Suite and the ability to learn programs used by the Department. Can travel in North Carolina in a county vehicle. Have organizational skills to set priorities while having the flexibility to handle crises and emergency situations without compromising deadlines. Be available to work occasional evenings and weekends and during emergency situations and at the emergency shelters. Knowledge, Skills and Abilities Knowledge of General social work principles and available resources Social services procedures, practices and methods Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare Case management methods and techniques Services offered by the county and other local public and private community based service agencies Skills Prioritizing work Managing and executing multiple tasks Maintaining various confidential records Evaluating records to ensure accreditation standards are met Using computers and related software applications Exercising judgment and discretion Abilities Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information received Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed Computer Skills Proficient in applicable computer programs Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.