Small Business Office Representative - Red Oaks Medical Group : Job Details

Description Are you Compassionate, Collaborative, Respectful and strive for Excellence? If so, you share our CORE Values and we invite you to join our team as a Business Office Representative. Business Office Representative Job DescriptionReports to: Revenue Cycle Manager Billing Office Supervisor Organizational Peers: Billing Specialist Direct Reports: None Job Details: Full Time, 40 hours/week, Monday-Friday Non-Exempt Pay Range: $24.72 - $28.53 Job Summary: Entry level position responsible for front office and general clerical billing duties. Performance Requirements:Knowledge: 1. Knowledge of accounts reconciliation 2. Knowledge of medical insurance types and medical terminology Skills: 1. Skills in establishing and maintaining effective internal and external working relationships Abilities: 1. Ability to enter data accurately and examine insurance documents 2. Ability to deal courteously with patients, staff and others 3. Ability to communicate effectively and clearly Major Duties and Accountabilities: 1. Primary point of contact for all Business Office telephone encounters. 2. Primary point of contact for patients presenting to the front Business Office with billing questions, account inquiries and payments 3. Identifies delinquent accounts, aging periods, and payment sources. Processes delinquent unpaid accounts by contacting patients and insurances, or assigning to an outside collection agency in select alpha category 4. Evaluates patient financial status and establishes approved payment plans 5. Follows and reports status of delinquent accounts 6. Responsible for daily Business Office mailbox pick up and distribution 7. Responsible for daily monitoring and resolution of messages on the Business Office voicemail. 8. Works Athena unpostables correspondence and remittance 8. All other duties as assigned Position Competencies:

Role Model for Organization's Core Values: Support the Mission, Vision and Values with dedication to providing excellent care and service and providing comprehensive quality healthcare for our community in a compassionate manner.

Customer Service: Demonstrates the highest standards for friendly, courteous and caring interaction with patients, clinicians, guests, and fellow employees.

Safety/Infection Control: Observes all safety rules and practices and encourages safe practices in dealing with all patients, visitors, and employees. Conforms with current infection control policies. Maintains compliance with Cal OSHA safety guidelines.

Communication: Demonstrates ability to accept and understand instructions, expresses self clearly and concisely.

Attendance/Punctuality: Is seldom tardy and or absent, Attends mandatory in-service programs and/or committees as assigned.

Adaptability/Flexibility: Demonstrates the ability to cope with pressure, grasp new ideas, methods, and adjust responses to meet the changing work environment.

Confidentiality: Assures patient and clinic confidentiality. Complies with HIPAA guidelines regarding patient confidentiality and protected health information.

Independence/Initiative: Demonstrates reliability, follow-through, ability to work with minimal supervision, desire and ability to accept additional responsibility.

Job Qualifications:Equipment operated: Standard office equipment including computers, faxes, copiers, printers, telephones, etc. Education/Experience:Physical: Climbing, stooping, kneeling, crouching, reaching, handling, pushing, feeling with both hands, twisting, reaching above, at or below shoulder level, eye/hand/foot coordination. Will stand and walk approximately 10% of the time and sit approximately 90% of the time. Temperatures of the working areas vary from cold to warm. I am able to perform these tasks without accommodation. _____Yes _____NoIf no, list required accommodation(s):I have read and understand the above job description, and I accept all the responsibilities of the position.____________________________________ ___________________Employee's Signature DateResponsibility for Review and Maintenance:Date Initiated: 2025Date Revised: 05/2025