Ski & Ride School Programs Supervisor - Arapahoe Basin : Job Details

Job TypeFull-timeDescriptionPay Range: $22.75 - $30.75/hrStatus: Seasonal Hourly (Non-exempt)The Ski and Ride School (SRS) Programs Supervisor guides programs to ensure a quality guest experience. This role, in conjunction with SRS Management, delivers revenue contributions and provides a fulfilling experience for both guests and staff.The Programs Supervisor will take responsibility for the range of programs offered throughout the season. This includes, but is not limited to, Kids Club Arapahoe, S.E.S., Blackpackers, and other large groups. The Programs Supervisor will work with the SRS Supervisor to adequately staff for both daily operations and program needs. On days that programs are not running, this individual can expect to either be included in daily assignments, or if the SRS Supervisor is off, they may be asked to run daily operations. Join our team and help create life-altering experiences for our guests and employees. Apply now and be part of The Legend! Benefits and Perks for this position include:

• Skiing/riding at Arapahoe Basin and 20 other Colorado ski areas and resorts - per Real Deal guidelines
• PSIA/AASI assessment reimbursement for successful completion
• Pay increases with PSIA/AASI certifications
• $25 dependent kids lesson when working - pending availability
• Seasonal employees receive benefits, including preventative care, mental health services, pharmacy plans, and indemnity insurance.
• 401(k) with generous company match for eligible employees
• Much more! Check out all of our perks and benefits here!

Essential Responsibilities:

• Act as the main point of contact for all specialty programs offered by the SRS
• Work with SRS management to adequately staff for various programs
• Facilitate current SRS programs and help to develop future programs
• Communicate with guests, parents, and partners to ensure a positive experience
• Ensure all guest/parent concerns and complaints are handled in a manner that solves concerns with a timely and mutually satisfactory outcome.
• Independently develop and drive business opportunities to enhance the guest experience
• Provide training and guidance to reduce customer and instructor accidents or incidents.
• Knowledge of accident/incident procedures and documentation.
• Assess facilities, procedures and environmental factors with the eye to reducing incidents.
• Instructor observation and appraisals
• Record instructor discussions which may include corrective actions
• Follow all department sustainability guidelines as expected
• Other duties as assigned.

Supervisory Responsibilities:

• Manage and supervise the operations for SRS Specialty programs
• Scheduling and supervision of 30+ staff for the full range of programs and specialty group offerings (Kids Club, SES, Blackpackers, etc.)
• Schedule and supervision 3 + indoor staff
• Daily supervision of 25+ pros which includes prepping the Kids Center, printing tickets, running line up, distributing classes, etc.
• Enforce and support company and department policies and procedures
• Coach, support, and evaluate pros

RequirementsEducation Requirements:

• Highschool Diploma or equivalent
• Current with PSIA-AASI, Level 2 Certification and CS1 preferred

Experience Requirements:

• Three years Ski and Ride School instruction
• Previous supervisory experience
• Organizational leadership experience preferred

Skills Required:

• Working knowledge of Microsoft Office Suite
• Ability to effectively and efficiently use scheduling and inventory software (RTP)
• Excellent communication, interpersonal, guest service, and problem-solving skills
• Self-motivated and ability to self-direct while performing multiple tasks

Physical Requirements:

• Use full range of body motion: bend, twist, kneel, push, pull and lift up to 50 lbs.
• Stand and walk for 8 hours on potentially snowy and icy surfaces
• Ability to be in ski gear and potentially skiing for 3 hours without a break
• Withstand high altitude conditions at all times

Other Requirements:

• Must be able to pass a background check
• Must be available on weekends and holidays

Work Environment:

• You will consistently be working outside in a high-altitude environment which may include extreme cold and wet/humid conditions. Most work is performed in a highly trafficked and loud area in view of guests. Face to face, phone and email guest interaction is continuous in this role. Occasionally working in an indoor environment.