Site Operations Manager - The Salvation Army USA Central Territory : Job Details

Position Summary

The Site Operations Supervisor is responsible for preparing staff schedules, monitoring safety and security, conducting inspections, and maintaining accurate documentation. The Supervisor ensures compliance with contract requirements, assists with non-clinical client issues, and provides support during emergencies.

Essential Responsibilities

• Recruit, hire, and train new staff members, ensuring that they are adequately prepared for their role.
• Prepare and maintain staff schedules for support specialists and review housekeeping schedules, while verifying and approving hours worked.
• Maintain accurate documentation regarding supervised staff.
• Recommend hiring and disciplinary actions to Site Administrator.
• Monitor staff, clients, residents, community supporters, and visitors.
• Assist in providing for client safety and security.
• Conduct all inspections and emergency drills as required by the Harbor Light System.
• Ensure urinalysis screens and property searches are completed per contract requirements.
• Oversee the maintenance of all records and reports kept by Support Specialists in SAM.
• Responsible for ordering all client food and personal supplies.
• Address non-clinical issues with clients (i.e. quality assurance such as food/recreation activities).
• Assist clinical staff in investigating client grievances and complaints.
• Responsible for providing all reports as directed by Site Administrator, Clinical Supervisor and Human Resources Manager.
• Provide direction to staff for unusual or emergency situations with input from Site Administrator if needed.
• Participate in case conferences, giving input on client behavior and client rules.
• Perform other duties as assigned.

QualificationsEducation/Experience

• Must possess a high school diploma or equivalent
• Minimum of two years of practical experience as a Supervisor
• Knowledge of addiction recovery preferred

Skills, Knowledge & Abilities

• Ability to communicate effectively through spoken and written word

Computer Skills

• Proficiency with Microsoft Office applications, email and internet
• Experience using electronic medical records system preferred

Certificates and Licenses

• Complete Safe From Harm training, and keep current as needed
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR

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