Site of Care Support Representative - Work From Home - CVS : Job Details

The Rep I, Site of Care Support is responsible for reviewing and coordinating in-bound Site of Care referrals for infusion patients. They serve to support the Site of Care department by processing incoming referral received from the precertification department, communicating with, and supporting internal and external partners. Responsibilities include reviewing insurance benefits (both medical and pharmacy), claim history review, maintaining complete, timely, and accurate documentation of all referral requests in CRM, precertification vendor changes, communicating with the physicians office, assisting with escalating issues to the clinical and leadership team(s) as needed. Strong candidates will be those that demonstrate flexibility and experience working under pressure with an awareness of and ability to meet deadlines. Required Qualifications. Excellent verbal and written communication and interpersonal skills; Ability to maintain patient confidentiality; Demonstrated sense of urgen...Support, Representative, Retail, Work From Home