Site Manager - San Jose, CA - Telus Digital : Job Details

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RequirementsDescription and RequirementsWORK LOCATION: On site in San Jose, CAJOB STATUS: Full time, temporaryFLEXIBILITY REQUIERED: Schedule and weekendSTART DATE: 1/6/2025END DATE: December 2025COMPENSATION: $87,000 - $94,000.00 per annumObjective:As a Site Manager on our TELUS AI team, you will be responsible for the day-to-day management of on-site operations and on-site TELUS employees for one of our AI programs. The role requires providing class-leading operations engagement, interacting directly with study participants using provided study protocols, and managing the data collected during each session. The applicants must demonstrate strong verbal communication skills, the ability to empathize with and respond to the customer's and team members' needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to improving customer satisfaction and employee engagement.In addition, the Site Manager will support line management of the onsite team, manage team members' hours, and handle disciplinary action when needed. The perfect candidate will embody TELUS Digital values. Work will take place on-site in San Jose, CA.Primary Responsibilities:

• Be a line manager for onsite team members (approve hours, time off, conduct performance reviews, oversee any disciplinary process with the support of direct management)
• Manage, support, and provide training and onboarding for an onsite team of 10 members
• Support with the recruitment and selection of new team members
• Manage the production capacity of the site, based on project requirements and available TELUS resources
• Be the onsite point of contact for internal and external parties, including housekeeping, water delivery, repair companies, etc. for overall maintenance and operations of the site
• Process payment of monthly bills and expenses necessary for operations, including rent, utilities, supplies, vendors, etc.
• Receive and support participants throughout their time at the onsite location, and maintain production trackers and schedules
• Guide participants through the data collection in a controlled environment ensuring the collection is done according to the customer's requirements
• Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, scheduling, and management teams
• Optimization through automation – provide innovative solutions to improve processes

Minimum Qualifications:

• Bachelor's degree or equivalent experience
• Experience working in Data Collection, technical projects, or market research
• Experience working with external vendors
• Technical proficiency with Google Workspace and using IOS and macOS devices
• Experience using command line tools
• Understanding of financial concepts, invoicing, billing
• Problem-solving skills
• Innovative approach
• Ability to optimize tasks and processes
• Proactivity
• Strong organizational skills, meticulous attention to detail
• Experience conducting in-person research sessions
• Experience troubleshooting computers and/or consumer electronics

Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance.TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusDigital.com or telusDigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at [email protected] Job DescriptionAs a Site Manager on our TELUS AI team, you will be responsible for the day-to-day management of on-site operations and on-site TELUS employees for one of our AI programs. The role requires providing class-leading operations engagement, interacting directly with study participants using provided study protocols, and managing the data collected during each session. The applicants must demonstrate strong verbal communication skills, the ability to empathize with and respond to the customer's and team members' needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to improving customer satisfaction and employee engagement. In addition, the Site Manager will support line management of the onsite team, manage team members' hours, and handle disciplinary action when needed. The perfect candidate will embody TELUS International values. Work will take place on-site in San Jose, CA.EEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeTemporary

Job function

• Job functionProject Management and Information Technology
• IndustriesIT Services and IT Consulting

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