Site Manager - Safehaven Security Group Llc : Job Details

The Site Manager agrees to be SafeHaven Security Group's primary representative to the Client to ensure that SafeHaven Security Group's agreement with the Client is met and to ensure client satisfaction. The Site Manager's responsibilities include, but are not limited to

Client Relationship

- Communicating with Client as appropriate to meet expectations;

- Participating in meetings with the Client on issues involving security and safety, making recommendations as appropriate, or consulting with the Principal Consultant as to the appropriate recommendations to be made to the Client;

- Understanding Client business and security priorities, assessing Client security, making appropriate recommendations with input from the Principal Consultant to the Client for improved security.

Staffing & Training

- Managing staffing levels to meet Client demands to include scheduling.

- Planning for unforeseen staffing needs by maintaining 20% extra staffing. A written list of On Call Officers should be created

and updated every two months by the Site Manager, or Officer In Charge of Scheduling (OICS) if one is assigned, asking current officers if and when they are willing to work, and by identifying and hiring officers with open availability to be called upon on an as needed basis. This list should be available to management, all OICs, and the Command Center.

- Interviewing and hiring new Security Officers who will best represent SafeHaven Security Group;

- Become credentialed by the state of Arkansas as an armed private security officer

- Training new Security Officers per applicable State & Federal Law;

- Ensuring that new Security Officers are introduced to the OIC of Training (OICT) and other appropriate persons to provide their on-the-job and job-specific responsibilities;

- Communicating with the OIC to understand the needed skills for new hires.

Scheduling & Time Keeping

- Understanding Client scheduling fluctuations and special event scheduling deeds See Managing Scheduling below;

- Managing Security Officer's Availability / Time Off Requests See Managing Scheduling below;

- Creating schedules that accurately reflect what has been decided with clients;

- Scheduling Trained and Site-Qualified Security Officers to fill all shifts;

- Publishing Schedules in Advance See Managing Scheduling below;

- Communicating frequently with officers about their availability and their schedules.

- Train officers on how schedules are managed, published, and how to request time off, etc.

- Updating, entering, and reviewing actual time worked so that it meets expectations;

Supervising Operations

- The Site Manager is required to work 9 hours a day / 45 hours a week at the Client site(s) as expected by the Client.

- Working a shift in the event the scheduled Security Officer calls out/does not show, and no other Officer is available or willing to work the shift. No additional compensation will be provided for the shift worked.

- Ensuring Officers are in compliance with Arkansas;

- Ordering, issuing, and tracking inventory of uniforms and equipment;

- Manage staffing, expenses, and overall budget matters of this Client account in conjunction with the Principal Consultant to meet financial expectations;

Leadership

Deliver on SafeHaven Security Group's foundational values of providing the Client with security personnel who are

A. RESPONSIVE

i. Clients know us to be prompt and reliable, no matter the circumstances.

ii. Always arrives for duty on time.

iii. Communicates with Clients and Supervisor promptly.

B. RESPECTFUL

i. Our interactions with others are friendly, personable, and firm when protecting our clients.

ii. Always professional in appearance.

iii. Always interacts with others professionally.

C. COMPETENT

i. We behave as a trusted resource to our clients and communities.

ii. Knows North Carolina laws and regulations regarding credentialing for private security.

iii. Uses WIW & keeps Availability updated 60 days out

iv. Uses Time Works & Location #'s

v. Knows Post Orders for each Client

vi. Report writing is timely, legible, and detailed

vii. Demonstrates Verbal De-Escalation skills

D. UNIQUE VALUE

i. We support each other as a team while celebrating the matchless contributions each individual can make.

ii. Supports others within the team.

iii. Supports the team environment.

iv. Shows desire to learn new skills.

v. Leads others in a unique skill.

Leadership Behavior Expected is

RESPONSIVE

- Clients are our 1st priority

- We return client communications first and always within one hour even if its by text, email, voicemail, or asking another leader to return the client contact

- We resolve issues to the client's benefit

RESPECTFUL

- 100% Honest

- 100% Transparent

- 100% Responsible for the actions of our officers

- 100% Responsible TO our officers

- Slow and personal interviews and hand-off introductions

COMPETENT

- We know our clients

- We create and know our client's post orders

- We train new officers thoroughly

- We hire to prevent all overtime

- We conduct announced and unannounced inspections of our officers

- We support our OICs and Supervisors by meeting with them in person and deep diving into schedules, open shifts, needs to hire, officer training, client expectations, and their development as leaders

UNIQUE VALUE

- We commit to becoming the experts in our business

- We commit to becoming an expert in a specific area of our business

Communicating with Superiors about operational matters and other matters important to the success of this Client account.

Compensation

In consideration of these responsibilities, SafeHaven Security Group will provide a competitive salary based upon experience and a wide range of benefits to include PTO, health, dental, vision, etc.

Additional

The responsibilities performed and the considerations provided by SafeHaven Security Group may change at any time at its sole discretion. The Site Supervisor may be removed from their responsibilities and/or employment at any time, for any reason, at the sole discretion of SafeHaven Security Group. Compensation may change at any time, for any reason, at the sole discretion of SafeHaven Security Group.

Qualifications

Law enforcement, military or previous private security experience required

5 years of personnel management experience

Ability to utilize Microsoft Office effectively

Ability to conduct foot patrols on a regular basis

Excellent communication skills

Good computer skills

Paylocity experience preferred

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