Site Manager - Acacia Network : Job Details

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality of life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the state, serving over 150,000 individuals annually. Our programs serve individuals of all ages, from young children in our daycare programs to older adults in our senior centers. Our community-based services are fully integrated, bilingual, and culturally competent.

POSITION OVERVIEW

Under the direction of the Director of Operations, the Site Manager oversees the daily operations of a multi-service primary care center in New York City. The Site Manager is responsible for the effective administration, finances, and operations of the health center, including both front-end and back-end functions. This role ensures a patient-centric primary care experience, fosters a safe, trauma-informed environment, and engages staff aligned with the organization's mission and vision. This is a supervisory position.

KEY ESSENTIAL FUNCTIONS

Operations

• Oversee the Assistant Site Manager, who manages Front Desk and support staff at Ramon Velez and the School-Based Health Center (SBHC).
• Manage staff schedules to ensure adequate coverage and seamless operations.
• Collaborate with the Medical Director for clinical oversight of the SBHC.
• Oversee programs such as WIC and other community-targeted initiatives at Ramon Velez.
• Monitor KPIs, analyze trends, and develop action plans for practice improvement.
• Work with the Director of Operations to monitor financial performance, budget, and expenses, projecting revenue and managing variances.
• Optimize patient throughput and cycle times by managing daily operations.
• Ensure accurate billing and timely closing of encounters through daily reconciliation.
• Oversee cash collections and patient billing/accounts receivable.
• Maintain the facility's appearance, conduct regular walk-throughs, and coordinate maintenance.
• Ensure supplies are stocked and par levels maintained.
• Develop and update standard operating procedures, emphasizing continuous improvement.
• Partner with clinical leads to enhance quality measures, population health, and reduce care costs.
• Identify growth opportunities through community partnerships and outreach to underserved populations.

Personnel and Patients

• Recruit, supervise, develop, and evaluate staff performance, excluding physicians.
• Coordinate with HR for staff development plans and handle employee relations issues.
• Maintain employee records and oversee timekeeping and payroll compliance.
• Conduct daily huddles and staff meetings to communicate updates.
• Manage patient satisfaction initiatives, review feedback, and implement improvements.
• Promote a culture of excellent customer service, address complaints, and resolve concerns promptly.

Regulatory & Compliance Oversight

• Ensure compliance with all policies, procedures, and performance metrics, including regular training and assessments.
• Maintain proper records of facility and equipment logs.
• Ensure staff adherence to HIPAA and other regulatory requirements.
• Work with the Compliance Officer to monitor and address compliance issues and deficiencies.
• Develop and maintain compliance infrastructure aligned with agencies such as DOH, HRSA, and Joint Commission.

Other Functions

• Represent the organization at meetings, conferences, and seminars, including Board meetings outside regular hours.
• Perform additional duties as assigned and undertake special projects as needed.

REQUIREMENTS:

• Master's degree in health administration, public health, healthcare management, business administration, public administration, nursing, or equivalent (BA required).
• At least 3 years of progressive management and supervisory experience, preferably in an ambulatory medical setting.
• Minimum of 2 years' experience working in Community Health Centers.
• Exceptional emotional intelligence and interpersonal skills for de-escalation and effective communication.
• Good judgment, confidentiality, and alignment with organizational goals.
• Strong analytical skills, with a focus on data-driven decision-making and performance measurement.
• Proven ability to manage staff to meet/exceed KPIs.
• Excellent communication, organizational, and planning skills.
• Compassionate, trauma-informed approach to patient care.
• Ability to travel across New York City clinic locations.

WHY JOIN US?

Acacia Network offers a comprehensive benefits package, including medical, dental, vision, generous paid time off, and a commitment to supporting work-life balance. We are an Equal Opportunity Employer and encourage individuals from diverse backgrounds to apply.